We performed a comparison between Salesforce Sales Cloud and UiPath based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Salesforce, monday.com and others in CRM."You can capture all the contacts that relate to an account or business, including personal details."
"One of the most valuable features is the automation of Sales Cloud. It gives us the ability to easily—without the use of coding—create automation in order for us to do our work a lot more efficiently, whether it's notification reminders or certain automatic processes. There are a lot of things that Sales Cloud can do that, in my opinion, make everyone's jobs a whole lot easier and give them the visibility they need when they require it, when talking to customers and prospecting. It makes the account management process easier as well."
"Sales Cloud's reporting and analytics capabilities influenced our sales strategy quite a lot. We can build every report as a dashboard, and there are various sorts of things."
"Suitable for all sizes of organizations."
"CRM solution that performs well. It's multifeatured, so you can use it for different activities such as managing opportunities, managing revenue, reviewing leads, etc."
"The most valuable features are performance and integration."
"Salesforce Sales Cloud is very reliable and provides good stability and security."
"It is nice to have the install base information at your fingertips when you look up a company."
"The OCR feature is very handy to extract structured and semi-structured data from documents."
"The user interface guide helps speed up automation development for customers."
"I love the REFramework and the Azure Queue and orchestrator."
"This solution has improved business by facilitating increased speed and accuracy."
"The client is eliminating human errors as they are eliminating some of the accrual processes from SAP, where a lot of mistakes can be made. If the bot is not making mistakes, then they are eliminating errors by 100 percent, but this depends on whether the bot is efficient or error-free."
"It saves manual labor. Those that don't use it have to hire ten to 15 people to do the same job."
"UiPath is much easier to learn than other tools. Its interface is not that complicated. It is very user-friendly."
"UiPath is also the best tool for a beginner or someone who has no knowledge of programming. It is easy to learn quickly and to understand. You can get working in it much more quickly than if you had to acquire a programming background."
"As a presale team leader, I see a need to better understand the platform because our current knowledge is limited. This makes it difficult to explore possible extensions of its use. We also want more detailed information on commercial opportunities included in the tool. It needs to include better documentation on the functions it offers."
"We have a very broad set of products at our company. The process to get that information accurately into the Sales Cloud system could use improvement. It shouldn't take weeks of time. The process of identifying products that are being sold for forecasting purposes and sales tracking purposes is too hard."
"Applications that can help with migrating data over from the sandbox to production would make it easier because sometimes change sets can be bulky and they're not always as effective. This can be frustrating when you make a lot of changes and try to put those changes into production."
"An area for improvement would be the ease of configuration."
"I would love Salesforce to keep on committing and building out what they call flows. It's their point-and-click version of coding. You don't have to be a coder to create essentially what a developer would have to normally, which is a great feature, but it could still be improved upon."
"One area where the solution could improve is with handling feature requests."
"The solution is secure. However, they could always improve on security."
"The solution could improve the partner management and communities. For the enterprise licenses, we have the help, but it should also be extended with the features to the partner community."
"The pricing in our region has the potential for improvement."
"The pricing of particularly on the bot licenses is placed to maximize revenue forUiPath and is not in the best interests of the customer. For example, if I have 150 robots, our utilization of that is about 27% as my demands come in spikes. Most of the robots sit there doing nothing, and I paid for them."
"One of our clients is using the UiPath Apps feature, and although it is easy to use, they are having some issues with it. For example, when they deploy an update, it is pushed to the cloud and then it will break an hour later."
"I don't know if it's UiPath as much as just what we do is really complicated. Even the consultants that we've used with UiPath, even they've said, wow, this is very difficult what you guys do. There are a lot of moving parts, so it's not as much of a UiPath problem in terms of limitations. It's just our own processes."
"It can be improved in terms of platform integration. It is platform-independent, but it should be easy to integrate with different platforms, such as Windows, Linux, Cloud, etc. If I am using AWS for my server response, I should be able to integrate that into UiPath."
"Exception handling and exception details can be much better and more user-friendly."
"UiPath can improve its AS center region by expanding its reach and addressing technical difficulties in certain areas."
"The ease of sharing the bot to different users is something that should be improved."
Salesforce Sales Cloud is ranked 2nd in CRM with 101 reviews while UiPath is ranked 1st in Robotic Process Automation (RPA) with 765 reviews. Salesforce Sales Cloud is rated 8.4, while UiPath is rated 8.8. The top reviewer of Salesforce Sales Cloud writes "Vast, configurable, and offers great ROI". On the other hand, the top reviewer of UiPath writes "Facilitates end-to-end automation, has good AI and document understanding capabilities, and saves us costs previously spent on manual tasks". Salesforce Sales Cloud is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle E-Business Suite, SAP ERP and Sales Creatio, whereas UiPath is most compared with Microsoft Power Automate, Blue Prism, Automation Anywhere (AA), Robocorp and Pega Robotic Process Automation.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
