Technical Account Manager at a tech services company with 10,001+ employees
Real User
Integrates well, and reasonably priced , but it is lacks features and the support could be more responsive
Pros and Cons
  • "The Microsoft Windows Autopilot and Defender policies are the most valuable features of this solution."
  • "There should be more focus on mobile device security and integration."

How has it helped my organization?

If they are already using Office 365, or they use Microsoft Cloud Service for their office needs, and if they are looking to secure their endpoint devices. Microsoft Intune, in my opinion, would be a good fit for them.

If you are already a part of the Microsoft ecosystem, it's easy in terms of adoption.

What is most valuable?

The Microsoft Windows Autopilot and Defender policies are the most valuable features of this solution. 

You can manage your endpoint's security, as well as your antivirus. 

You can utilize Microsoft services to roll out updates to your Windows clients. 

The Microsoft ecosystem and integration with each other excites me.

Microsoft Intune is straightforward.

Microsoft leads the way in terms of the ease of use of its Windows management services. I would say that a large number of customers, roughly 60 to 80 percent of the industry median, are on Windows devices rather than Mac devices. 

Typically, which systems are used in the real world by their employees.

What needs improvement?

What it lacks in terms of content management, is the addition of a few more features. When it comes to new or updated devices, I believe Microsoft is still falling short. It lacks the features necessary to integrate these types of devices, such as handheld added devices, which are commonly used in the eCommerce industry. For example, RF guns are used for scanning. They are commonly used to scan eCommerce packages, which Microsoft Intune needs.

Intune is behind the game, but it has been catching up in terms of the capabilities and features that it now has to offer.

Mobile security needs to be improved.

There should be more focus on mobile device security and integration.

For how long have I used the solution?

I have been working with Microsoft Intune for three years.

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What do I think about the stability of the solution?

The stability of Microsoft Intune is good. I haven't seen many global outages. In terms of stability, Microsoft is the best at what it does.

What do I think about the scalability of the solution?

In terms of scalability, I believe Microsoft Intune is scalable, but it needs to add a lot more features in order to catch up with the competition.

How are customer service and support?

When you have a pressing issue, there is a lack of response. I believe Microsoft support needs to work on the response aspect.

The initial response and the time it takes to assign a particular engineer to work with the team to resolve the issue needs to improve.

How was the initial setup?

There are no challenges with the deployment of Microsoft Intune.

It's not much of a stretch to say that it's simple to integrate with third-party services. In terms of integration, Microsoft is good.

What's my experience with pricing, setup cost, and licensing?

Microsoft's licensing is more flexible and adaptive than its competitors. In Microsoft, you pay for whatever you use. In terms of services, it is more evenly distributed. You only need to pay for one license to get access to a suite of products. From your office to your endpoint, you are essentially managing your endpoint. Everything is combined into a single console. somewhat more flexible.

What other advice do I have?

I would rate Microsoft Intune a six out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Technical Lead at a tech vendor with 10,001+ employees
Real User
Very stable, very effective in protecting our users' data, but lacks in terms of reporting, analytics, automation, and support
Pros and Cons
  • "I can reach devices or computers over the internet. I don't need to worry about the network connectivity between the offices. I can manage any device. That is the most important part."
  • "I can reach devices or computers over the internet. I don't need to worry about the network connectivity between the offices. I can manage any device. That is the most important part."
  • "The most important thing is reporting. They should improve their reporting. They should give a free hand to users. In SCCM, I can create my own reports. For example, in SCCM, I can create an inventory report for my PC or for all PCs, but in Intune, we don't have an option to create any report. Microsoft claims that Intune is a successor of SCCM, but SCCM is more powerful than Intune. So, they should develop Intune more and make it equivalent to SCCM. Then, their product will be great in the market."

What is our primary use case?

I am an IT support engineer. I take care of all IT projects in my organization. I have implemented Intune and onboarded thousands of devices over Intune. I'm not an end-user. I am supporting our employees with IT policies.

What is most valuable?

I can reach devices or computers over the internet. I don't need to worry about the network connectivity between the offices. I can manage any device. That is the most important part. 

The Mobile Application Management (MAM) policy is also valuable. I can control applications, and I can secure applications by using the MAM policy. It is very effective and very helpful in protecting our users' data on mobile devices such as iPhones, Android phones, etc. I can apply policies, and I can protect user data.

I can also deploy the software and applications and do configurations. Windows autopilot is there. It is like self-provisioning on employees' computers. That is also an important part.

What needs improvement?

The most important thing is reporting. They should improve their reporting. They should give a free hand to users. In SCCM, I can create my own reports. For example, in SCCM, I can create an inventory report for my PC or for all PCs, but in Intune, we don't have an option to create any report. Microsoft claims that Intune is a successor of SCCM, but SCCM is more powerful than Intune. So, they should develop Intune more and make it equivalent to SCCM. Then, their product will be great in the market.

If I want to deploy an application, I cannot add multiple schedules. I can add only one schedule, and I need to rely on that. Adding multiple schedules over a period of time is not possible at this time.

I cannot evaluate any setting before deploying anything. In SCCM, we have the Compliance Baseline feature. If I want to check any service or anything else, I can do that, but in Intune, that is not available. There are very few compliance policies. They say whether your device is compliant or not, but if they don't provide enough and better compliance policies, why should I be compliant with those policies? They should give more options for the compliance policies so that we can choose something better, and we can make our devices comply with those policies. 

It lacks in terms of analytics. Analytics and all such things are not good, which again comes down to the reporting part. It should be better in terms of analytics and reporting. 

It also lacks in terms of automation. If we want to automate some of the things, we need to spend more time on automation. Other tools in the market are giving better automation graphically. So, they can work on that part.

Their support should also be improved. They don't know about their own product.

For how long have I used the solution?

I have been using this solution for the last six months.

What do I think about the stability of the solution?

It is very stable. So, whatever features they provide are working great. There are no problems with those features.

How are customer service and technical support?

My experience with them was very bad. They don't know about their own product. I know better than them by going through their articles and other resources. When I ask them anything, they come up with silly answers. They are making me feel frustrated. I have had a very bad experience with their support.

How was the initial setup?

Its initial setup is very easy. We don't need to deploy any servers anywhere. With just a few clicks, we can set up Intune. We just need to set the MDM authority, and we need to set the automatic enrollment. That's it.

What other advice do I have?

Most of the mobile device management tools are giving the same facility. I don't have experience with VMware Workspace ONE, but I have been reading about it. VMware Workspace ONE also gives similar features in a slightly different way, but the objective of all such tools is the same. 

I would rate Microsoft Intune a five out of 10 because they are still developing it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Head of ICT division at a energy/utilities company with 201-500 employees
Real User
Top 10
Helps us save time, is user-friendly, and enforces strong security policies.
Pros and Cons
  • "We can securely manage both company-owned devices and personal devices enrolled in our BYOD program."
  • "Intune does not provide real-time visibility."

What is our primary use case?

We use Microsoft Intune for managing mobile devices. We considered purchasing another solution but ultimately decided to leverage the tools already available within our Microsoft product portfolio.

Microsoft Intune helps us achieve better predictability and a more secure mobile device environment.

How has it helped my organization?

Intune consolidates all our endpoint management tools into a single platform. This simplifies our software footprint. We began with mobile devices and are now expanding to personal computers and beyond. While the process may seem ongoing, it reflects the continuous growth of our endpoint management needs.

Intune is user-friendly. Supporting users doesn't require a huge effort. We've even created a self-service portal and instructions to help them install and manage their devices independently. We centrally manage policies and other configurations. This approach eliminates the need for users to bring their devices to service for initial setup, even for mobile devices. It's all about centralized management. When we provide company devices, everything is managed in one place with consistent policies. Software updates are also streamlined. Compared to older Microsoft tools, Intune offers a significant improvement. Updating software and maintaining the system is much easier with Intune.

Our overall security posture is good. We have implemented all of Microsoft's recommended security baselines. As a result, we use Microsoft Defender for Endpoint to protect both our desktops and mobile devices.

Overall, Microsoft Intune has positively impacted productivity within our organization. Several routine tasks that previously required manual intervention are now automated. This includes administrative functions, monitoring processes for functionality, and even interacting with processes that previously demanded significant manual effort.

By integrating Azure Active Directory Conditional Access with Microsoft Intune, we achieved full visibility of our devices, even when disconnected from the company network. This enhanced security posture is particularly beneficial for our remote workforce.

What is most valuable?

We can securely manage both company-owned devices and personal devices enrolled in our BYOD program. Intune allows us to create different profiles with varying security settings. This enables us to enforce strong security policies while maintaining flexibility. In case of a compromised device, Intune allows us to remotely wipe it, ensuring our data remains secure.

What needs improvement?

Intune does not provide real-time visibility. Since it's an online tool, it can take a few hours for the records to update.

For how long have I used the solution?

I have been using Microsoft Intune for two years.

What do I think about the stability of the solution?

Microsoft Intune is stable.

What was our ROI?

Intune reduces the number of people needed for routine tasks, freeing them up for higher-value projects. This reallocation of resources delivers a clear return on investment.

What's my experience with pricing, setup cost, and licensing?

Our enterprise agreement includes Microsoft Intune at no additional cost. To add advanced endpoint protection, we need a separate, but relatively inexpensive plan. This makes it a much more cost-effective solution compared to buying these capabilities as separate products.

Which other solutions did I evaluate?

We considered other mobile device management solutions, such as Davenport and a VMware product, but ultimately chose to stay with Intune due to its rapid development pace.

What other advice do I have?

I would rate Microsoft Intune 8 out of 10. Microsoft Intune excels in environments with standardized devices, but organizations with a mix of models and devices may require significant manual configuration to ensure functionality.

In the past, I wouldn't have recommended Intune. However, with its integration into the Microsoft product line, it has become a valuable tool for any organization's IT portfolio.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Modern Workplace & Systems Engineer at a tech services company with 11-50 employees
Real User
Top 10
The graphical interface makes it easier to configure and deploy devices
Pros and Cons
  • "Intune is effective because of the configuration management and endpoint security it provides. The graphical interface makes it easier to configure and deploy devices."
  • "Intune has some limitations when it comes to application updates for third-party applications. You can schedule an update, but when it's a package setup, you need to supercede and replace it each time."

What is our primary use case?

Intune is our primary tool for managing our devices, including security profiles, confirmation profiles, applications, deployment, updates, etc. It manages all of our workstations but not the servers. It helps us manage and monitor devices, but we use Microsoft Defender for threat discovery and things like that. It's all within the E5 license. We also manage Android and iOS devices. 

How has it helped my organization?

Previously, they were using SCCM. It's an on-prem server, so you must maintain, update, and secure it. With Intune, you don't have to manage anything. Everything is available through a console on the web, so I think it's way better.  Enrollment and deployment are easy. 

Intune helps us protect data on the end-user computers, but we need another solution for the servers that Intune does not cover. However, we group computers and the endpoints with the security panel and connect them to Microsoft Defender. Everything reported in Defender can be customized in the Intune security section, like the security rules, local rules, firewall rules, exclusions, etc. 

Intune reduces the risk of security breaches because we follow some well-known security baselines that we translate into configuration and security profiles and apply at large. It's helpful for pushing out security stuff.

What is most valuable?

Intune is effective because of the configuration management and endpoint security it provides. The graphical interface makes it easier to configure and deploy devices. 

What needs improvement?

Intune has some limitations when it comes to application updates for third-party applications. You can schedule an update, but when it's a package setup, you need to supercede and replace it each time.  

For how long have I used the solution?

I have used Intune for three years.

What do I think about the stability of the solution?

I rate Intune nine out of ten for stability. 

What do I think about the scalability of the solution?

I rate Intune eight out of ten for scalability.

Which solution did I use previously and why did I switch?

I previously used Microsoft SCCM. 

How was the initial setup?

Intune is all on the cloud. I wasn't there when they migrated. 

What was our ROI?

I would say Intune is totally worth what we pay for it because you can customize and do everything related to the configuration, security policies, monitoring, etc. 

What's my experience with pricing, setup cost, and licensing?

 Intune is included in the Microsoft E5 license.

What other advice do I have?

I rate Microsoft Intune eight out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer:
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Head IT Engineering at a financial services firm with 501-1,000 employees
Real User
Helpful for security, visibility, and productivity
Pros and Cons
  • "It has helped with compliance. It has helped to ensure that devices comply with the organization's policy. If they are not compliant and secure, they cannot access the resources."
  • "It would be good if, in addition to the minimal patching and compliance, we could also use Intune for application deployment. For instance, if a device is not patched, Intune should have the ability to push not only a Microsoft patch but also other patches, such as a browser patch."

What is our primary use case?

We have policies that need to be enforced regarding mobile devices accessing email and the corporate intranet. We have defined them in Intune so that the devices are not able to connect to the resources that they are not supposed to connect. This is the main use case for which we are using Intune.

How has it helped my organization?

It helps with security because everybody is not cautious. For security, it is quite useful. It has had a positive impact on the organization. We have zero tolerance for cybercrime. We do not want any threat to our systems. Intune has reduced the number of security issues. It helps to ensure that the devices are compliant and can connect. It also helps with some tracking.

We understand that as an organization, we are not supposed to interfere with users' personal data. We are able to use Intune to segregate the applications. It controls what they are allowed to see on the bank network.

We have three different categories of staff, and we are able to create and enforce policies based on each category.

We have an overview of the devices in terms of security compliance and from where they are connecting with our network. We can also do root cause analysis when there is any issue. It also helps prevent data loss. If a user is doing something against the policy, it can inform the user.

We have good visibility over mobile devices and workstations. If we have any problem, we know where it is coming from.

Intune has helped with productivity. Before Intune, we were not able to give access to some remote workers because we were not able to check exactly what kind of devices they were using. We had a limited number of people who could work from home. With Intune, we are able to check the devices to allow them. If they cannot finish their work in the office, they can continue from home.

What is most valuable?

It has helped with compliance. It has helped to ensure that devices comply with the organization's policy. If they are not compliant and secure, they cannot access the resources.

What needs improvement?

It would be good if, in addition to the minimal patching and compliance, we could also use Intune for application deployment. For instance, if a device is not patched, Intune should have the ability to push not only a Microsoft patch but also other patches, such as a browser patch.

For how long have I used the solution?

I have been using Intune for six years.

What do I think about the stability of the solution?

It does not have any problem.

What do I think about the scalability of the solution?

It is scalable.

Which solution did I use previously and why did I switch?

We were not using any similar solution previously.

How was the initial setup?

We have it on a public cloud. We have Microsoft 365. 

It is not difficult to maintain because it is in the cloud. It is important for us that the capabilities of the Intune Suite are integrated with Microsoft 365 and Microsoft Security for both cloud and co-managed devices.

What about the implementation team?

We had a Microsoft partner for some configuration and training. We did not have any issues.

What was our ROI?

We have seen a positive return on investment, but it is hard to quantify the ROI and put a value on it. As a bank, we must protect our data, and the cost of losing the data is very high.

Which other solutions did I evaluate?

We did not evaluate other options.

What other advice do I have?

I would recommend it to others. I would rate Intune a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Enterprise architect at a retailer with 10,001+ employees
Real User
Helps to manage the Microsoft apps on company-owned devices
Pros and Cons
  • "The product has eased the deployment of Microsoft apps to the devices. We can manage it properly. We can control it and push the updates. Another company helped us with the deployment. However, we can do it internally."
  • "Microsoft Intune needs to improve the initial login process."

What is our primary use case?

We use the solution to manage the Microsoft apps on company-owned devices. 

How has it helped my organization?

The product has eased the deployment of Microsoft apps to the devices. We can manage it properly. We can control it and push the updates. Another company helped us with the deployment. However, we can do it internally. 

What is most valuable?

Microsoft Intune's most valuable feature is easy management. It also keeps our devices secure. 

What needs improvement?

Microsoft Intune needs to improve the initial login process.

For how long have I used the solution?

I have been working with the product for two years. 

What do I think about the stability of the solution?

Microsoft Intune's stability is good.

What was our ROI?

We have seen ROI with the tool's use. 

What other advice do I have?

We don't have to worry about security after deploying Microsoft Intune. We can manage the security of our data and apps on the devices by using a single authentication mode. I will use it again if I have to make a choice. I rate the product an eight out of ten. You need to consider user experience when making the choice. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Director at a consultancy with 11-50 employees
Real User
Very scalable and integrates well with other Microsoft solutions
Pros and Cons
  • "Mobile device management is most valuable."
  • "We only have major classifications for iOS and Android, but there are different brands that have different cycles of updates. If they can fine-tune it to make it more brand-specific, that would be even better."

What is our primary use case?

Mobile device management is the main thing for which we are using it. My role is to review the implementation.

What is most valuable?

Mobile device management is most valuable.

What needs improvement?

We only have major classifications for iOS and Android, but there are different brands that have different cycles of updates. If they can fine-tune it to make it more brand-specific, that would be even better.

For how long have I used the solution?

I've been using this solution for three and a half years.

What do I think about the stability of the solution?

It's stable. I'd rate it an eight out of ten in terms of stability.

What do I think about the scalability of the solution?

It's very scalable. I'd rate it a ten out of ten in terms of scalability.

It was deployed for an environment with multiple locations. There are about 500 end users. Our clients are mostly small-sized organizations.

How are customer service and support?

I'd rate the previous vendor with which we had the contract a ten out of ten. We now have a new vendor. They haven't yet started.

Which solution did I use previously and why did I switch?

We used BlackBerry. We switched because that was getting outdated, and it didn't have all the features that Intune has. Intune is continuously being improved because of the cloud service.

How was the initial setup?

I reviewed its implementation. It was straightforward. There were some technical difficulties in getting it started, but after we resolved them, it was easy. There were some architectural issues we had to resolve because we had legacy architecture.

What about the implementation team?

It was a consultancy service that was provided by us. There were about five people involved. One was a specialist; one was an architect. There were two different engineers having different specialties, and there was a project manager.

We have an engineer who works on the maintenance. There is a team of two engineers to manage Intune as well as Office 365.

Which other solutions did I evaluate?

There were quite a few, but this was the main solution that we looked at because Microsoft solutions integrate well with other Microsoft solutions.

What other advice do I have?

I'd advise getting rid of legacy stuff. You need to go to the new architecture and new OS. The infrastructure should be matching for the Intune implementation. Otherwise, you will have a problem. That's what we faced. We had to upgrade all our operating systems.

Overall, I'd rate Intune an eight out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
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IT-Support at commtelnetworks
Real User
Deploying VPNs and other devices to our machines is seamless
Pros and Cons
  • "We use a local Active Directory, but we weren't able to manage all our on-site systems without a solution like Intune, and we needed to deploy software like VPNs and other things. It's seamless now to to this through Intune."
  • "The reporting is subpar. That's the only issue we have with Intune. We use another solution for that purpose."

What is our primary use case?

I use Intune to manage all the organization's PCs.

How has it helped my organization?

We use a local Active Directory, but we weren't able to manage all our on-site systems without a solution like Intune, and we needed to deploy software like VPNs and other things. It's seamless now to do this through Intune.

What needs improvement?

The reporting is subpar. That's the only issue we have with Intune. We use another solution for that purpose. 

For how long have I used the solution?

I have used Intune for about two years.

What do I think about the stability of the solution?

Intune is stable. 

What do I think about the scalability of the solution?

Intune is scalable.

How are customer service and support?

We purchased our licenses locally. We contact the reseller when we have support issues, and they contact Microsoft support. We've only needed to contact them once or twice. 

How was the initial setup?

Deploying Intune isn't easy, but it isn't too complicated. Someone with two or three years of experience can do it. I completed the initial installation quickly, but migration took a long time because it's a manual process. We deployed Intune in-house with only two people. 

After deployment, Intune doesn't require any maintenance. It's a cloud solution, so Microsoft is responsible for maintaining it. However, we need to handle any tenant-level configuration.

What's my experience with pricing, setup cost, and licensing?

Intune has somewhat of a monopoly. There aren't many alternatives for this kind of solution, so we have to pay what they're asking. Still, I think it's reasonable. 

Which other solutions did I evaluate?

We are primarily using Microsoft products, so our options were Google Cloud or Intune. We decided that it was better to go with Intune because the learning curve would be steeper with Google. 

What other advice do I have?

I rate Microsoft Intune eight out of 10. We have never faced any serious issues with Intune. My advice to future users is to plan before you deploy or migrate. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2024
Buyer's Guide
Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.