We performed a comparison between Appian and Hyland OnBase based on real PeerSpot user reviews.
Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution's most valuable features are the regular periodic and quarterly updates, they are very useful updates. They keep improving the solution more often, and that helps the platform or code always be up to date with the latest features."
"Technical support is quite responsive."
"Appian's most valuable features are the quick time it takes to develop for the market. It's easy and faster than other BPM solutions."
"The tech support is quite good."
"Since implementing we have had a faster time to solution, with fewer resources needed."
"Recently, we added Appian Process Mining, Appian Portals, and now Appian RPA."
"The application life cycle is very clear. I started learning it and giving some workshops to my team. Creating the users and the building is very structured. Documentation is nice and it's easy to learn."
"It's heavy on business processing in terms of logic, process workflows, and primarily on the process design modeler. Appian is really great at that. In terms of the full stack set from a low-code platform perspective, it's definitely an eye opener since it can be deployed via mobile app and on the web as well."
"We found the setup process to be okay since they do offer a troubleshooting guide."
"I like the cloud and its integrability."
"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."
"The most valuable features are that it's very secure and provides audit trails for our documents."
"The solution is very developed and we are not taking full advantage of its functionalities."
"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."
"Authoring tool is slow to use resulted in limitations on how quickly solutions can be built."
"The biggest areas of improvement would be in facilitating team development, DevOps, and integration with typical tools used in enterprise development (Jenkins, Subversion, etc.)"
"It would be useful if they could create an academy or forum in the future to help active users answer questions they have about the solution."
"Lacks integration with other products."
"Appian could improve their customer-facing initiatives."
"We would like to have more granular control for interface styling."
"The product’s pricing could be improved from the developers' perspective."
"We would like to see more reduced latency. We would like to make sure that the scale-out factor will be much more as workloads come in."
"We are struggling with duplicates and would like to have OCR functionality when using this solution."
"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."
"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."
"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."
"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."
"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."
Appian is ranked 4th in Business Process Management (BPM) with 58 reviews while Hyland OnBase is ranked 25th in Business Process Management (BPM) with 8 reviews. Appian is rated 8.4, while Hyland OnBase is rated 8.0. The top reviewer of Appian writes "Low resource consumption, easy setup, and stable". On the other hand, the top reviewer of Hyland OnBase writes "Stable content and workflow management solution with a valuable retention module". Appian is most compared with Microsoft Power Apps, Camunda, ServiceNow, OutSystems and Pega BPM, whereas Hyland OnBase is most compared with Alfresco, SharePoint, OpenText Documentum, IBM FileNet and OpenText Extended ECM. See our Appian vs. Hyland OnBase report.
See our list of best Business Process Management (BPM) vendors and best Low-Code Development Platforms vendors.
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