We performed a comparison between BeyondTrust Remote Support and Delinea Secret Server based on real PeerSpot user reviews.
Find out in this report how the two Privileged Access Management (PAM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."This product "just works" (without fail) and is dead-easy for clients to connect with."
"We like that it records the remote sessions. If a technician is logged into a user remotely to fix any problem, it records the decision."
"Bomgar has given us the ability to manage the majority of our calls from a remote location making response times quicker and more efficient."
"Bomgar has allowed our service desk (based in India) and our other support personnel based in the US to seamlessly support our users worldwide."
"It has allowed us to quickly address the needs and issues of our end users."
"The file transfer feature allows IT to provide needed drivers and files without interfering with the employee's workflow."
"We have the ability to securely assist users remotely with a stable product, which allows for reporting capabilities, SAML authentication, and ServiceNow integration."
"Remote sessions are automatically recorded so there is a history of all coding and scripting."
"Provides us with the ability to control access [to secrets] by groups."
"I like that it is Windows-based. It is good that primarily, it is not an appliance. Some of the other applications in the space, such as a Quest Software CPAM or a Safeguard, are appliances, so you can't deploy the ends of them. With Thycotic, you can either install your Temporal Protection module physically in the VM host, or you can use BouncyCastle for high-security module capabilities."
"The discovery engine is really robust and flexible. It had some session management features that are better compared to some other vendors. Overall the GUI is very good and straightforward to operate compared to other solutions. For example, CyberArk and Hitachi tend to be hard to navigate."
"It is a stable solution."
"The ability to give some groups access to different kind of databases with the storage of a password is the most valuable feature."
"The solution is scalable."
"I have found most valuable the automatic scheduled password rotation and remote desktop monitoring. Additionally, the documentation is readily available and easy to find and the dashboard is straightforward."
"It works for us."
"The solution currently is not stable and we gave a road map of our expectations two or three days ago."
"The chat needs to improve. We need to enable set hours for chat support which are separate from the remote support assistance."
"Static notes for hosts: If I could enter notes on a Jump Client and have them appear every time I connect to that Client, it would be a huge benefit."
"They need to ensure that the remote support is compatible with the other cloud solution providers, like Huawei. Currently it is only compatible with Azure, AWS and KVM."
"Technical support for this region can be improved."
"It could be more compatible with other applications. We had trouble with compatibility when it came to Entrust. This is because we had issues with Windows machines when we installed Entrust."
"The ability to connect mobile devices could be improved. Smartphones and tablets are becoming more prevalent throughout corporate environments. From time to time, we have problems connecting to those devices. You can't stage the application to connect without a user's input. You had to guide them through enabling permissions for the app. Then they need to enter the URL and session key. It would be great if they could streamline that process."
"I would have picked an internal team member who was going to stay on the team for more time. Shortly after we went live, we had a change of staff and lost the main implementer."
"The tool should integrate additional features like OCR."
"In terms of what could be improved, the whole thing with distributed engines, et cetera, is a little bit tricky."
"I would like to see improvement with the integration with Azure Active Directory. This would mean that we can have support on multiple platforms such as Windows, Linux, and Mac."
"The integration with the ticketing system ServiceNow is complex."
"One of the things that we want is to be able to do some of the management of it using APIs."
"We find the documentation hard to understand."
"There could be tweaks here and there. For example, instead of going to one main function to do this and another main function to do that, the solution could remap the user interface so that a person only has to go through one function. The way that function branches off should make a bit more sense."
"There are some things that I know are really important to include like A/B version features which are available in Windows. I would say that they should be included in the road map."
BeyondTrust Remote Support is ranked 11th in Privileged Access Management (PAM) with 32 reviews while Delinea Secret Server is ranked 2nd in Privileged Access Management (PAM) with 47 reviews. BeyondTrust Remote Support is rated 9.0, while Delinea Secret Server is rated 8.2. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Delinea Secret Server writes "Effective for password rotation policies triggered by audit requirements, it helps maintain compliance standards and seamless integration with third-party tools ". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro, whereas Delinea Secret Server is most compared with CyberArk Privileged Access Manager, Azure Key Vault, HashiCorp Vault, IBM Security Secret Server and ManageEngine PAM360. See our BeyondTrust Remote Support vs. Delinea Secret Server report.
See our list of best Privileged Access Management (PAM) vendors.
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