We performed a comparison between BeyondTrust Remote Support and WALLIX Bastion based on real PeerSpot user reviews.
Find out in this report how the two Privileged Access Management (PAM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We are able to be more effectively connected to computers and servers all over the world."
"The solution has been very stable. We haven't had issues at all. It doesn't crash or freeze. There aren't bugs or glitches either."
"Remote Support 16.2 introduced Web Interface for Representative Console.with same functions as Desktop Console."
"The integrated chat service with quick elevation to a full control support session has increased our service desk efficiency."
"Bomgar has allowed our service desk (based in India) and our other support personnel based in the US to seamlessly support our users worldwide."
"The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients."
"Offers a secure method of access without having to install agents everywhere."
"We rarely need support for anything, but when we do, they are on it and always helpful."
"The support is great. They offer 24/7 support, but the specific level of support depends on your subscription. There's a weekday-only option, and a 24/7 option that covers all days of the week. They also have offices in different regions, including West Africa, so people there can easily get support. There's no need to worry about getting assistance."
"WALLIX Bastion's most valuable feature is the Access Manager because you can use it and access the data center without any client VPN."
"Its video recording capabilities have definitely been key for us."
"The solution's technical support team is helpful."
"The interface is very simple. It doesn't need any plug-ins, just browsers that are installed at the beginning."
"I like that it's Linux-based, and you don't need to have separate implementations, extra database licenses, or enterprise licenses. I think because it's Linux-based, it's more seamless than Windows. I also like the access manager, which I think is a super tool. Everything is browser-based, and you don't need a VPN. So, that's a great thing."
"We use WALLIX Bastion to provide access and to monitor sessions."
"The Remote support solution based on Bomgar has physical appliances deployed and leveraged to serve our multiple customers. Aging appliances are going RMA now and then."
"The ability to connect mobile devices could be improved. Smartphones and tablets are becoming more prevalent throughout corporate environments. From time to time, we have problems connecting to those devices. You can't stage the application to connect without a user's input. You had to guide them through enabling permissions for the app. Then they need to enter the URL and session key. It would be great if they could streamline that process."
"It is pricey. It would be nice if it weren't so expensive because then you could afford more licenses and have more people involved, but I get it. They do have something that's unique compared to some of their competitors out on the market. It is a very robust and safe tool. If the price could come down, that'd be great."
"The solution currently is not stable and we gave a road map of our expectations two or three days ago."
"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."
"Lacks remote support and privileged remote access in the one product."
"Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android. It's there now, however, there's room for growth and that's probably the best area to expand."
"The chat needs to improve. We need to enable set hours for chat support which are separate from the remote support assistance."
"WALLIX Bastion is GUI-driven, but it sometimes needs some management."
"Based on my experience as a sales tech person, one area of improvement could be a more unified licensing model."
"It would be better if I could manage multiple accounts in one place, like CyberArk. With WALLIX, you can only manage one account, and you are given a separate category. You have to click on each connection to do anything. For example, CyberArk might give three options for one connection if you want to have an interactive user-level experience. But with WALLIX, you have to click three times to get that access. Also, the biggest disadvantage of WALLIX is the reporting. I feel like it's very weak in reporting when compared to the other solutions. As a solution, they're good and stable. But they need to make their reports neater and better. Right now, we're going to the console and then pressing buttons every single time."
"The password management needs improvement. Management of Access Manager should be improved as well."
"The product doesn't have behavior analytics. They promised to develop this, but only for the cloud, not for on-premise versions."
"There could be more automation features for the solution."
"For me, the main issue has to do with the system performance itself."
"The performance of WALLIX Bastion's password manager is very low."
BeyondTrust Remote Support is ranked 11th in Privileged Access Management (PAM) with 32 reviews while WALLIX Bastion is ranked 9th in Privileged Access Management (PAM) with 8 reviews. BeyondTrust Remote Support is rated 9.0, while WALLIX Bastion is rated 7.8. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of WALLIX Bastion writes "Used to provide access and to monitor sessions". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro, whereas WALLIX Bastion is most compared with CyberArk Privileged Access Manager, BeyondTrust Privileged Remote Access, Fudo PAM, Delinea Secret Server and One Identity Safeguard. See our BeyondTrust Remote Support vs. WALLIX Bastion report.
See our list of best Privileged Access Management (PAM) vendors.
We monitor all Privileged Access Management (PAM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.