We performed a comparison between ConnectWise Automate and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."
"This product saves us a lot of time and increases our efficiency."
"The most value we get from this solution is that everything is on a patch cycle."
"Remote access and detailed monitoring help us support our equipment."
"It's definitely improved the help-desk servicing, et cetera."
"Maybe they could improve the capability to be multi-tenant."
"A good automated scripts feature."
"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."
"Simplicity of Change Manager."
"The solution has a user-friendly interface."
"You can put information in or export it out quickly, which is very useful when you have weekly or monthly reports."
"ServiceNow is very easy to set up."
"A workflow automation platform that's reliable, performs well, and has good reporting and integration."
"If you stick to the out-of-the-box solution, it's an easy setup."
"The solution integrates well with other products."
"What I like the most is the functionality, it's features are rich, and there is a high degree of compliance with IT standards."
"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."
"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."
"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."
"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."
"Their support needs to be better."
"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."
"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."
"The fixed client for Automate is slow. The web client is not very intuitive."
"The technical support SLA can be improved because sometimes they take a long time to answer our queries."
"ServiceNow's mobile app should be seamless and it is not right now."
"When we are using the solution on mobile phones on their networks the performance is reduced with a delay of approximately 8 seconds. There is less delay using the desktop computers connected to the WiFi or to the network directly."
"The visuals are the one area where there is opportunity for improvement."
"It's missing monitoring capabilities."
"The solution is lacking in the mobile application area that could be improved."
"We don't have a huge amount of password reset requests, but the minimum package of resets that ServiceNow offers is much more than we need."
"Their cloud management is also not that great compared to other products."
ConnectWise Automate is ranked 6th in Remote Monitoring and Management (RMM) with 15 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. ConnectWise Automate is rated 7.4, while ServiceNow is rated 8.4. The top reviewer of ConnectWise Automate writes "Responsive, integrates well with other applications, and the technical support is helpful". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". ConnectWise Automate is most compared with ConnectWise RMM, Kaseya VSA, NinjaOne, Microsoft Configuration Manager and Atera, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo.
We monitor all Remote Monitoring and Management (RMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
