We performed a comparison between HCL Domino and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like that HCL Domino is stable. It's a great product. I also like that HCL Domino is a mature product under IBM, which is why many companies use it."
"We have been able to set up a portal using a special XPage application that gives our customers access to this system."
"The most valuable feature of HCL Domino is how robust it is."
"HCL Domino is an application development and collaboration platform with strong stability and security. Deployment of this platform is easy and takes only 10 minutes."
"We can scale it if we want to."
"I find the HCL Domino server scalable."
"It serves as a centralized solution that fulfills all my requirements from operating my email server to managing various aspects of my operations."
"They offer good support and provide a roadmap."
"It's more about the ease of use of ServiceNow. Plus, everything is there in a single platform. If you need any additional functionality, you just need to enable the plugins without even installing anything on the servers"
"Some of the valuable features I have found the solution to have are it can serve many different types of businesses, it has strong platform capabilities, provides application development, built-in predictive intelligence, and performance analytics reports."
"It can scale well if you are managing IT assets."
"Being able to have the required information for project management is valuable. I've got multiple people accessing it, and I'm tracking tasks with percentages done. It allows me to have detailed notes and provides the ability to attach documents. I have used a lot of project management solutions, and there were gaps in terms of what was available. ServiceNow has got all the features and functionalities. It is a solid solution. It is also easy to get into and use. It is certainly highly scalable."
"It's a very low-code platform, and it's simple. The user experience is also really good."
"ServiceNow gives us a lot for free: workflows, organizational structures, service portal, forms, reporting, disaster recovery, and so on."
"Makes ticket information easy to access."
"I like the reporting aspect of it. It helps us know where we stand regarding the types of issues we're receiving... It also shows us trends. That enables us to possibly predict an issue that might come up in the future as well as what is happening right now. We will like that feature. With it, we can either avoid certain issues or know where we need to focus more regarding the service we provide."
"Its performance and integration could be better. It has capabilities for large deployment with several servers, but in the latest interface, running with different servers isn't supported."
"The solution is expensive."
"HCL Domino could have a better interface."
"HCL Domino could improve by having integration with other solutions, such as Microsoft 365."
"The solution could improve Kubernetes or Dockers migration to new environments in the cloud."
"Designing a new template could provide a refreshed visual experience for users without significant changes to the underlying functionality."
"For me, the one thing missing is a really good reporting engine."
"From the Domino side, it should support DKIM and DMARC."
"It's not very secure, it's web-based, and I prefer Remedy. Both the security and the web interface could be improved."
"Where it could be improved is Discovery. This may sound odd since I just praised the value of ServiceNow Discovery, but improvements to its automatic detection, the breadth of devices, and the depth of devices covered, as well as keeping up with new technologies, are all essential."
"The interface requires an upgrade."
"We find it good in general. Obviously, there are areas of improvement for every capability. As they evolve more, if they keep on adding more intelligence into the capabilities, it will improve. The improvement areas are more integration across the landscape and more intelligence for the overall capability of the solution."
"For me, there's a real opportunity, especially within the IT Service Management suite, to give a much better overall view of the workflow that individuals have across the different applications. At the moment, a lot of information is quite siloed in the different tables in ServiceNow."
"Complexities in the organization made the initial deployment complex."
"The product’s standard user experience is not the best."
"We are struggling with the scheduling part, but it doesn't necessarily mean that it is a ServiceNow issue. It could be the way we have configured it. We don't have it configured in a way where you can schedule a support call with our end users. We are looking for more automation in the box and the chat feature."
HCL Domino is ranked 17th in Rapid Application Development Software with 18 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. HCL Domino is rated 8.0, while ServiceNow is rated 8.4. The top reviewer of HCL Domino writes "A stable and versatile enterprise solution consolidating various functions like email, collaboration, and application development in a user-friendly manner". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". HCL Domino is most compared with Microsoft Exchange, Microsoft Power Apps, HCL Notes, Zimbra Collaboration and Oracle Application Express (APEX), whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo. See our HCL Domino vs. ServiceNow report.
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