We performed a comparison between ISL Online and TeamViewer based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The code can be delivered in multiple ways, including an email with a link for an unattended connection."
"The solution has a lot of features. It does what it is made to do and that's all we can ask for, really."
"I personally really appreciate the file transfer feature as it is really easy to use."
"Setting up the solution is easy and there's no maintenance involved."
"The most valuable feature is safety."
"It's much easier to connect with other services, and it's working great. We haven't had any problems."
"We can also monitor our systems at any time from practically anywhere."
"We like drawing utilities inside ISL. That helps us mark specific regions on the screen, so that end users know what to focus on."
"The most valuable features of I use TeamViewer are the ease of access and frequent updates."
"The most valuable feature has been the ability to give control to others for support purposes."
"The solution is very stable. We've never had a problem with it."
"The most valuable features of TeamViewer are the ease of connecting to remote computers. I do not need a lot of information about their computers to connect, a nontechnical person can give me the information needed for me to connect. Additionally, the solution does not gather other system information about the host or client's systems as other solutions might, such as AnyDesk."
"It's very beneficial and time effective on how we are able to provide quick support. We've quadrupled our effectiveness as an IT support because we have cut down all that unnecessary travel time, even between floors."
"TeamViewer is fast and easy to manipulate."
"It is easy to use and has a pretty good UI."
"The most valuable feature of TeamViewer is the remote access connection. Additionally, it is easy to use."
"They should improve the integrations with other incident management software to be able to send the link directly from these platforms."
"If there is an update or new feature on ISL Online, I don't know about it. I would be happy to receive a newsletter or notification of new features or updates."
"It would be helpful if they had iSupport for supporting Apple phones."
"There have been times during updates when something wouldn't work quite right, however, they are quick with updates and quick with fixes."
"They need to better advertise the features."
"I would like to have a little bit more information when new features are released. They have added features that I didn't know about in the past. It would be easier for me to implement new features and consolidate them with other systems in our network if I knew beforehand."
"I would like to be able to access and manage all brands of smartphones."
"We miss the possibility to communicate via head-set in ISL. At the moment, we combine ISL for visual communication with Skype for verbal communication."
"The solution could improve by increasing or removing the time limitation on the use of a session."
"TeamViewer could improve by having support for other operating systems, such as Linux."
"TeamViewer is publicly available and anyone can use it. This is the reason that many organizations do not permit the use of this solution. It is not considered to be secure enough."
"It should have ability to display notes in the computer list."
"Some of the additional features, like the meeting stuff, is making it too cluttered."
"The product can sometimes crash."
"We'd like to be able to work from mobile to desktop and vice versa. We'd like more mobility."
"The stability of TeamViewer is good, but it could be better."
ISL Online is ranked 16th in Remote Access with 9 reviews while TeamViewer is ranked 1st in Remote Access with 85 reviews. ISL Online is rated 9.8, while TeamViewer is rated 8.6. The top reviewer of ISL Online writes "Easy to deploy, stable, scalable and safe". On the other hand, the top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". ISL Online is most compared with Splashtop Remote Support and ConnectWise ScreenConnect, whereas TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Parallels Access, BeyondTrust Remote Support and Webex. See our ISL Online vs. TeamViewer report.
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