We performed a comparison between ServiceNow Strategic Portfolio Management and Smartsheet based on real PeerSpot user reviews.
Find out in this report how the two Project Portfolio Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We like the status report feature. It is something really valuable."
"The resource manager is useful."
"The demand management tool is very strategic because it helps assess risk, gives you a visual of different demands, and rates those values."
"The program is stable."
"Everything is valuable. It is tough to choose a particular feature, but project portfolio management along with agile 2.0 are two key product features that I would suggest for services companies like us."
"ServiceNow brings to the market different layers with different pricing, so you can customize. And all the layers are really enterprise-ready."
"The solution is scalable."
"The interface is extremely user-friendly."
"The ability to update in real-time before meetings is great."
"Smartsheet does a really good job of creating Gantt charts. Export to Excel feature was also very useful."
"Smartsheet is easy to use."
"The tool reduces manual labour and it is user-friendly."
"It is my favorite project management tool. The reason for that is that it is very flexible. It is much easier to use than Microsoft Project in terms of creating custom fields. It is very similar to Excel. So, people understand it, which makes it a little bit easier to use for most users."
"Smartsheet is stable."
"This solution provides easy collaboration and allows non-building users to use the system without requiring a license."
"The solution is straightforward. Whenever a requirement arises, we create three things in Smartsheet: a project plan, a dashboard, and internal documents. It is done through the form and Smartsheet's automation services. This process shortens the time to market from seven days to less than 12 hours."
"The cost could be improved. The solution is quite pricey."
"A major improvement we would like to see is definitely around agile management."
"When we originally set it up, we had some kind of success manager free of charge, and now it's an additional charge over and above what we're paying."
"ServiceNow Strategic Portfolio Management could improve by having more Agile features. Other solutions, such as Rally have more."
"It could be more user-friendly."
"The user interface could be more modern."
"The interface isn't user-friendly."
"ServiceNow Strategic Portfolio Management must improve its interface, which is not very interactive or user-friendly compared to other tools like Zendesk. The real-time reporting feature doesn't help much in our decision-making process. It's quite complex to use and lacks the rich features needed for visualization. Overall, I find it to be very poor."
"You were forced to create a new tab rather than add another sheet."
"It would be beneficial to enhance user-friendliness and make it less complex while maintaining its overall excellence as a product."
"The integration with Microsoft products should be improved."
"An area for improvement in Smartsheet is that if you're in the government or you're a regulated customer, you're not allowed to use APIs due to internal restrictions, so there are specific things that you cannot connect to it. Another area for improvement in the solution is that because there's a capacity of how many records you can have, and there's a capacity of how many functions you can apply, Smartsheet has set up their system where they can force people into purchasing a $20,000 additional module that is called Control Center, that will create documents for them on the fly, so they don't use so many functions and automation. Smartsheet also needs to improve on training, because the training that is out there is very little. The solution requires a steeper learning curve. You have to do your own training and you have to work on your own solution."
"With a large quantity of data, the solution lags a bit."
"The downside of Smartsheet is that there are some security concerns. We were able to restrict people from sharing sheets with anyone who was not in our domain, but it could be easier. We also found it hard to restrict certain user groups from adding attachments to sheets."
"The system can become more challenging to use in more complex scenarios, requiring additional add-ons that can be quite costly."
"They should improve the solution's integration with API."
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ServiceNow Strategic Portfolio Management is ranked 3rd in Project Portfolio Management with 27 reviews while Smartsheet is ranked 4th in Project Portfolio Management with 34 reviews. ServiceNow Strategic Portfolio Management is rated 8.0, while Smartsheet is rated 8.2. The top reviewer of ServiceNow Strategic Portfolio Management writes "A very strategic demand management tool that visualizes risks and ratings in a bubble chart". On the other hand, the top reviewer of Smartsheet writes "Has customization, data pulling, and cross-functional global communication features; it's a secure solution". ServiceNow Strategic Portfolio Management is most compared with Microsoft Azure DevOps, Jira, Jira Align, Microsoft Project Server and Broadcom Clarity , whereas Smartsheet is most compared with Microsoft Project, Spreadsheet.com, Adobe Workfront, Planisware and Broadcom Clarity . See our ServiceNow Strategic Portfolio Management vs. Smartsheet report.
See our list of best Project Portfolio Management vendors.
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