We performed a comparison between Kaseya VSA and Microsoft Remote Desktop Services based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."The training that we received was quite good."
"The ease of access and ease of use was great."
"The backup tool is highly useful, offering a fast and efficient way to retrieve and restore data."
"VSA installs an agent on every computer that allows users to create a help desk ticket with one click. That's why I chose VSA. Many users never create tickets when they have a problem. Sometimes I won't know about an issue until they run into me and say, "Hey, this has been broken for two months.""
"The most valuable features of the solution are its ability to offer control remotely to its users and provide patching capabilities to users."
"This solution is our RMM tool and we love the deployment features."
"Provides efficient automation."
"The most valuable piece of the puzzle for me is what they call Live Connect. It is the piece that allows you to support an end-user without having to take the keyboard and mouse."
"The most valuable features of the solution are ease of use and the simple environment."
"Everything is really good and it works well."
"You can scale the product."
"The product saves time."
"It's simple to set up."
"It's largely stable."
"The most valuable feature of Microsoft Remote Desktop Services is that it scales well."
"The performance meets our requirements and the stability is good."
"Kaseya VSA could be improved with more features to support the latest operating systems."
"The audit and KNM tools could improve."
"The agent-based monitoring solution can be improved."
"Sometimes, the product misinterprets the functionality of a machine."
"The reporting feature in Kaseya VSA could improve by being more user-friendly. The reporting overview is too wordy or the representation can be better."
"There is room for improvement in the remote control strengths."
"The product's user interface is an area with certain shortcomings where improvements are required."
"We actually upgraded the solution due to the fact that we needed the support for Apple devices. We haven't had a chance to test that part of the product just yet, however, that was our biggest criticism of the product prior to this most recent update."
"The most valuable feature of Microsoft Remote Desktop Services is its security and simple configuration."
"The only issue I experienced was with the initialization of the session, which affected the stability of the solution."
"Microsoft Remote Desktop Services could improve by allowing the sharing of the office application. For example, the ability to replace a PC when something is wrong."
"The biggest reason we don't use the solution for our company's clients is the solution's prices."
"The product is not very scalable."
"The training profiles could be better."
"We'd like more granular security control of the desktop services."
"The initial setup of Microsoft Remote Desktop Services is not the easiest. You need to have a certain understanding of how Microsoft is provisioning the solution to be able to set it up and use it."
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Kaseya VSA is ranked 2nd in Remote Monitoring and Management (RMM) with 29 reviews while Microsoft Remote Desktop Services is ranked 2nd in Remote Access with 76 reviews. Kaseya VSA is rated 7.6, while Microsoft Remote Desktop Services is rated 8.0. The top reviewer of Kaseya VSA writes "Broken from the beginning and never functioned as anticipated". On the other hand, the top reviewer of Microsoft Remote Desktop Services writes "Easy to set up and reliable, but needs an additional control panel". Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne, Microsoft Windows Server Update Services and Datto Remote Monitoring and Management, whereas Microsoft Remote Desktop Services is most compared with TeamViewer, VMware Horizon, Citrix Workspace, VMware Workstation and Parallels Access.
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