We performed a comparison between Microsoft Azure App Service and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Enroll in some kind of formal training, not from Microsoft, but from a partner, and keep up with the change because the Azure platform changes a lot."
"The user interface and the ability to quickly develop are the two main advantages of Microsoft Azure App Service. You can develop anything without having any coding experience and it is not complex and the components are easily customizable."
"It's very easy to use. That's one of the advantages for the business, that you don't need to struggle to configure your website and your app service. Microsoft made sure to make it stable and very easy to configure."
"It allows you to host your App Service on Azure and provides the ability to bypass online."
"Debugging using Application Insights is a valuable feature."
"The primary and standout feature is ease of deployment."
"This solution is easy to deploy."
"The most valuable feature of Microsoft Azure App Service is customization. It provides the building block from its modularity. You can add what you need with the appropriate code."
"We can keep track of incidences. There is a bucket where we keep all our information, and it enables communication between stakeholders. It helps us collaborate with each other."
"ServiceNow is easy to use and has a user-friendly interface."
"The most recent addition of SAM Premium is a game changer for many organizations."
"There are lots of modules around IT service management such as IT business management and human resource management (HRC)."
"It actually has quite a wide list of modules and processes. Currently, we are implementing project management and Scaled Agile Framework for one of our customers."
"It's a very low-code platform, and it's simple. The user experience is also really good."
"We consider the integration capabilities of the solution with other tools to be a valuable feature."
"It uses a common base of data and allows different types of records to pull from that same base of data."
"There is always room for improvement price-wise."
"I would like to see some significant improvement in the technical support provision for this solution."
"Can be improved by increasing the number of data centres worldwide."
"In terms of room for improvement, ease of deployment would be an area that needs some focus. Azure does provide out-of-the-box deployment features, but I found that deploying to an App Service instance can be better in terms of more tools that could be available to perform a deployment."
"I am new to the intervention and I find it difficult to find my way around the user interface. I have my own learning tool. However, it could be simpler for new users."
"The setup is complex if you have no experience."
"When trying to scale up, it has a limitation, specifically an upper limitation. In general, scalability should be improved."
"Sometimes customer service and support can be challenging."
"I find the way you need to attach things like screenshots and stuff is a bit gimmicky. I'm a casual user. I'll use it once every two months and only when I have an incident that I need to report. You don't get a lot of experience with it when you're just using it once in a while like that. Therefore, it needs to be more intuitive so that you don't have to re-learn how to do simple tasks as the way to do certain things just isn't obvious."
"ServiceNow doesn't cater to the Middle Eastern market."
"I would like to see Advanced Intelligent Automation."
"One thing I don't care for is the reporting and the way it functions."
"The high price is a huge barrier in Portugal."
"I find ServiceNow to be a little bit clunky. If I need to report an issue they have a number of different options. I can report an issue, I can ask a question, I can make a request and it has varying levels of importance or levels of attention required. I find that what's required to submit is not always clear."
"The user interface for accessing assistance sometimes disconnects."
"The RPA needs improvement. That's a new area for them that they're just entering into now."
Microsoft Azure App Service is ranked 7th in Rapid Application Development Software with 38 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. Microsoft Azure App Service is rated 8.4, while ServiceNow is rated 8.4. The top reviewer of Microsoft Azure App Service writes "A solution with great server management and helps improve performance". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Microsoft Azure App Service is most compared with Microsoft Power Apps, Oracle Application Express (APEX), Pega BPM, Appian and Adobe ColdFusion, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo. See our Microsoft Azure App Service vs. ServiceNow report.
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