We performed a comparison between New Relic and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: New Relic is favored over Splunk ITSI as it has more extensive features such as user behavior and experience monitoring, log management, and transaction summaries. Additionally, it offers better pricing and a simpler user interface. However, Splunk ITSI is praised for its easy integration with DLP and automated dashboarding and reporting features. Ultimately, New Relic seems to be the more comprehensive choice for users.
"The most valuable feature of New Relic APM is the dashboard, New Relic Insights. I configured my own dashboard to monitor certain parameters."
"The synthetic alert is the most valuable feature in New Relic APM. I also like the time travel feature and find traceability useful in the solution. New Relic APM also has good response times."
"The solution is good for sending alerts, drawing graphs about system usage, and creating plug-ins."
"The most valuable features are the dashboards and tracing."
"The VPN is one of the solution's most valuable features for us."
"New features are added often."
"It has helped my organization to dive deeper into the application using the APM module is very helpful."
"It has in-depth analysis using developer code for someone whose not traditionally a developer."
"ITSI's most valuable feature is that it's easy to integrate DLP."
"The most valuable features are the mapping of the entities, which provides a comprehensive analysis, and the service analyzer for thresholding."
"The solution is easy to scale."
"Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient."
"In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results."
"One particularly useful feature of Splunk ITSI is the ability to create custom services."
"ITSI provides a visual representation of complex tools and context, using color coding and other features to make it easy for anyone at the monitoring or service desk to use."
"Alerts and episodes are valuable to me."
"The deployment process could be improved."
"It is a serious tool and requires a lot of time invested in order to understand how it works."
"We would like to receive more AWS-specific details from the New Relic Dashboard, like EC2 health."
"The price needs improvement."
"It would be nice if there were pre-made dashboards."
"The price could improve."
"It would help customers if there were an on-premises version available."
"It is very difficult to award the service level cycles at an endpoint level."
"It is pretty okay. I am not sure whether the current release has already moved to the new framework where instead of the glass tables, we can directly use the Dashboard Studio. It would be nice to have that integrated into the same framework."
"After upgrading Splunk ITSI from version 4.11 to 4.13, the analyzer stopped finding values for KPS and services."
"The cost of the license could be lower."
"The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards."
"The license cost is expensive."
"We also faced challenges relating to UI development."
"Integration is the most critical area to improve in Splunk IT Service Intelligence (ITSI). It wasn't a great experience because you had to do a little back and forth to integrate the solution."
"Splunk ITSI generates numerous false positives and has the potential for enhancement."
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New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 152 reviews while Splunk ITSI (IT Service Intelligence) is ranked 11th in Application Performance Monitoring (APM) and Observability with 30 reviews. New Relic is rated 8.6, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Helps improve our incident response time, and our mean time to resolve, but visibility is limited". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Dynatrace, Grafana, Splunk APM and BMC TrueSight Operations Management. See our New Relic vs. Splunk ITSI (IT Service Intelligence) report.
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