We performed a comparison between Pega BPM and ServiceNow Now Platform based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."When our clients automate the KYC and onboarding processes, they can reduce their manual force and then deploy them in much better tasks rather than the mundane activities of selecting forms and gathering information."
"There is a feature to accelerate the development so that business analysts can directly create their user stories and assign the task to the developers."
"The user interface and the ease of developing the workflow for an application are valuable features."
"Allowed us to develop and quickly release with confidence using cloud technologies."
"The interface is quite simple and easy to use, even for beginners."
"Pega BPM offers a lot of out-of-the-box functionalities."
"I have a lot of experience in this kind of industry, and Pega is one of the best solutions in terms of performance, capabilities, and the way we develop."
"It cuts down the time taken for coding. Earlier it used take for us four hours to do a particular code. Now this can be done in less than 30 minutes. That's the kind of productivity gains you can get."
"The solution is very comprehensive."
"We work on it directly to send out tickets. It enables us to work seamlessly, we don't need to send them out manually. We can create a ticket and assign it in the system."
"The solution provides a single platform for multiple systems and software to operate from. We have found the solution to be stable The initial setup and deployment of the solution was very easy. The technical support team are very helpful, we contact them whenever we are unable to fix an issue."
"The product's most advantageous feature is platform innovation."
"We have seen a big improvement in the experience that we want to create for our end users."
"ServiceNow offers a lot of features when it comes to IT service management and IT operations management. What interested me in ServiceNow was that a lot of service management."
"The incident management has been the most useful feature for us."
"It can integrate anywhere, and you can make any kind of workflow."
"Currently, there isn't any feature I want to be added in the next release of Pega BPM because Pega always adds new features that my team welcomes and looks forward to learning. One area for improvement in the solution is the long learning curve, but after that, you'll find Pega BPM easy to use."
"There have been some performance scalability issues. Suppose you want to add more users. You go from, say, 800 users to 1,500 users, and sometimes that creates issues for which there is no clear explanation. To fix it you have to escalate it with customer service and sometimes the response is not up to the mark in resolving those issues."
"The pricing model needs to be improved. Right now, it's too expensive."
"The unit testing needs to improve, as well as the user interface."
"The local development approach is good in Pega, however, cost-wise, it's getting expensive. That needs to be addressed."
"The solution would benefit from more integration capabilities."
"First-time customers will find its licensing tricky. The technical support team for this solution could be faster in resolving tickets."
"They need to support the solution better, at this time the company does not have enough support."
"They should reduce the solution's cost and make it more affordable for buyers."
"When it comes to integration, it can be complex compared to other tools I'm currently using."
"The integration towards other ERP systems could be improved."
"From an improvement perspective, the product's complicated initial setup phase can be made a bit easier."
"The price is a bit high and can be a bit of a barrier for some customers."
"The Robotic Process Automation features are not mature enough. ServiceNow could work toward that because we can leverage RP only from this platform."
"Bug and defect management are not available in ServiceNow."
"The basic reporting system is rather static."
Pega BPM is ranked 8th in Rapid Application Development Software with 57 reviews while ServiceNow Now Platform is ranked 11th in Rapid Application Development Software with 36 reviews. Pega BPM is rated 8.2, while ServiceNow Now Platform is rated 8.6. The top reviewer of Pega BPM writes "Provides built-in frameworks that can be reused and reduces time and cost". On the other hand, the top reviewer of ServiceNow Now Platform writes "A highly scalable product that covers multiple areas, like ITSM, ITOM, and ITIL". Pega BPM is most compared with ServiceNow, Camunda, Appian, IBM BPM and Microsoft Power Apps, whereas ServiceNow Now Platform is most compared with ServiceNow, Microsoft Power Apps, OpenText AppWorks , Appian and Mendix. See our Pega BPM vs. ServiceNow Now Platform report.
See our list of best Rapid Application Development Software vendors and best Low-Code Development Platforms vendors.
We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
