We performed a comparison between QuickBase and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The usability of QuickBase largely depends on how you design your workflows within the platform. If you keep them simple and straightforward, it can be a highly usable product."
"There's a lot of stability in QuickBase...I really appreciate the processing part of QuickBase, especially considering how we're able to get information in real time instead of having to wait."
"We have made good use of the ability in QuickBase to add multiple apps for various departments and purposes, while some apps are shared."
"It provides a well-organized method for overseeing everything, especially considering the remote work aspect."
"It is low-code. We are able to go in and create apps quickly. It is very helpful for the size of our company. We're a mid-size company, and at this moment, we don't need anything externally. We don't have to go out and consult a consulting firm to build something from the ground up. So, the ease of that and being able to get development quickly up and running has been good for us."
"The most valuable feature of QuickBase is its dynamic form capabilities. These forms allow backend automation, making tasks like updating data based on specific conditions much easier."
"It has helped streamline and simply track status and collection of data from suppliers and other internal departments."
"Creating applications in Quickbase will take, literally, a fraction of the time it would take to create them in other database applications (which shall remain unnamed)."
"ServiceNow is great. You can download the data into Excel and you can basically create reports. It's very flexible."
"Remote access is most valuable."
"The Workflow feature is the most valuable."
"It's actually easy to understand."
"The product's integration functionality in the change management module has significantly improved efficiency in our organization."
"I find almost all the features valuable. It can do nearly everything except make your coffee, as my colleagues always say. It's got pros and cons, like every software, but the good thing about it is that it has a very structured approach."
"The workflow capability for easy setup is powerful."
"ServiceNow is a very powerful tool that can perform a lot of different functions."
"I would like the product to add more working processes."
"Whenever we do onboarding, or we get new employees, there tends to be a delay of not just a week but a couple of weeks, and sometimes even a few weeks of being able to see certain new employees in the system."
"They could enhance the ability to link records between tables directly without the need for additional automation to increase space and time."
"The improved developer interface in some areas can be difficult to use for complex items."
"The mobile app has improved, but it still needs work."
"This rule: The Maximum is 60 rules. We need to provide more in order to improve."
"I would like to see better options for producing paper reports from Quick Base, rather than viewing things exclusively on screen."
"There is room for improvement in terms of user-friendliness."
"We can't update bulk tickets using a simple query language. Jira lets us update hundreds of tickets with one command. In ServiceNow, you need to select each task separately to close them. The dashboards could also be more user-friendly. Monday.com has better dashboards."
"Loads slower than expected, and its user interface needs improvement. Support for this product also needs to improve on their response time."
"They can maybe improve the area of agile project management. They do have user storyboards and other things, but we kind of lean on Jira for that work. This is perhaps an area that could be looked at a little more."
"ServiceNow's mobile app should be seamless and it is not right now."
"The user interface could be much improved, and the developer tools and sets can be improved greatly, they are lacking."
"The product’s standard user experience is not the best."
"The biggest complaint I have is that the ServiceNow search engine is not very robust."
"In an upcoming release, there should be more administration tools."
QuickBase is ranked 16th in Rapid Application Development Software with 74 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. QuickBase is rated 9.0, while ServiceNow is rated 8.4. The top reviewer of QuickBase writes "Reliable, user-driven platform, that is scalable". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". QuickBase is most compared with Microsoft Power Apps, Sales Creatio, Oracle Fusion Service, OutSystems and Mendix, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo. See our QuickBase vs. ServiceNow report.
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