We performed a comparison between Dynatrace and ITRS Geneos based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Dynatrace and ITRS Geneos were compared and based on user reviews, Dynatrace appears to be better due to its stronger AI capabilities, real user monitoring, session replay, and synthetic monitoring functionalities. Dynatrace also offers better visibility and thorough scanning of services and applications.
"The Dashboard is very useful, as you can monitor different parameters on the same screen."
"We had a very quick turnaround, and it solved our problems. We get more insights into what our code is doing, where the bottlenecks are. The tool helps us to find the root cause much faster than other tools in the market. Our team can then work with the engineering team to fix the problems at a much faster rate."
"It is an amazing tool for application root cause analysis and business function analytics"
"We found Dynatrace is a robust tool which provides pretty good monitoring for a PCF environment"
"We setup triggers for certain critical events. When these events happen, alert notifications are sent to the support team to take immediate action."
"The most valuable feature is the fact that you can drill down to the code level and get a breadth of information."
"The user interface is like a type of dashboard. You can use the tool as an end user into the tool interface, which is good."
"In my experience, Dynatrace is scalable."
"I always appreciate Geneos's stability and ease of use."
"This solution has helped provide relief to existing Level 2 teams, allowing them to focus efforts on in-depth problem analysis."
"The biggest benefit of Geneos is the fact that we can clearly see, if we have an alert, where that alert has come from. We can see the data around that alert and anything that might be relevant is also shown. We can very easily right-click and see why we've received that alert. That's the best part about it, that you've got all the data there with the alerting."
"Tons of default modules which are available out of the box"
"One thing we're utilizing in Geneos is the Gateway-SQL. That's really helpful for us. Using Gateway-SQL, we are able to merge two different views into one. Suppose we have to check something in the log and that we have to check something in the database and do a comparison before publishing a result. We can achieve that using Gateway-SQL."
"The remarkable feature of Geneos is the dashboard. Geneos' flexible dashboard sets it apart from other monitoring tools. Other solutions have limitations in their dashboard design and can't be customized as much. The Geneos dashboard allows unlimited creativity."
"This tool allows one to analyse, integrate and customize as per the systems and allows you to set your own rules."
"One of the best aspects of Geneos is that it has a broad scope and can cover a lot of use cases. You can write your own scripts to monitor really specific things. And the rules that you can put in place can be quite complex for the alerts."
"Improvements are needed in the navigation and timeframe selection when browsing problems."
"The dashboarding in Dynatrace is not very good. We have used other monitoring tools like AppDynamics. We are also using AppDynamics for some of our products. If I compare Dynatrace with those monitoring tools, the dashboarding is not as good. If I have to create a dashboard it takes me time, the experience is not that good."
"We have a load testing team, they completely rely on the reporting for analyzing the data. They should have a template to create a report and they should have something to auto-deliver the report into your email box."
"When integrating this solution with any third party applications, there is an additional cost to pay. This can make the solution very costly to use."
"Where we are struggling is being able to pull that information out and combine it with other contextual information that we have in other sources. Mining that data in a big-data environment, and joining it together and coming up with larger types of analysis on it."
"SSO options are missing."
"UEM (User Experience Management) works great for web clients and Android and IOS apps, but for other rich clients it's a lot more challenging."
"For AppMon, in order to use the rich client especially, I think you have to be somebody who is in there more often than not. It's not necessarily as intuitive as it could be."
"At the moment Geneos is excellent and handling real time monitoring, however not great at doing historical reporting."
"Backward compatibility with deprecated features and in system documentation on what configuration areas are needed to be updated."
"The dashboard feature is full of bugs. Grouping items results in a distorted dashboard."
"Their cloud monitoring solution needs to be improved. I have already given them the feedback that it's not capable of meeting the latest technology needs."
"For the solution to stay relevant in the cloud-based monitoring environment Geneos needs more plug-ins with more features. Instead of offering clients workarounds, the solution should have a cloud-based out-of-the-box version."
"There is a part of the rules for monitoring alerts. I want to understand more about how to choose the samples and the requirements for the rules. That is the part that I want to understand better and get better training for."
"The main feature that needs work is the Dashboard designer."
"ITRS have started to make some major changes that we haven't taken on board yet, in the creation of dashboards and more visibility of the metrics that we collect. At the moment, that's something that's lacking, but I know they have addressed it. Still, it’s not that easy to create stuff to help with visibility and dashboarding in Geneos."
Dynatrace is ranked 2nd in Application Performance Monitoring (APM) and Observability with 341 reviews while ITRS Geneos is ranked 11th in Application Performance Monitoring (APM) and Observability with 57 reviews. Dynatrace is rated 8.8, while ITRS Geneos is rated 8.2. The top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". On the other hand, the top reviewer of ITRS Geneos writes "The flexible dashboard sets it apart from competing tools, but it's costly and lacks scalability". Dynatrace is most compared with Datadog, New Relic, AppDynamics, Splunk Enterprise Security and AWS X-Ray, whereas ITRS Geneos is most compared with AppDynamics, Grafana, Prometheus, Datadog and Splunk Enterprise Security. See our Dynatrace vs. ITRS Geneos report.
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