We performed a comparison between KiSSFLOW and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I work in HR and am fond of automation. I like the tool's email automation and integration with Outlook."
"The best thing about KiSSFLOW is that we can do virtual approvals."
"I like the forms which help us to get information."
"The flexibility and speed in modifying and creating processes are great features. If we have a process in mind, we can usually create it within ten minutes."
"The best thing about Kissflow is its user-friendliness."
"Kissflow has reduced the bottleneck around getting approval for certain items in the company."
"The most valuable feature is the performance."
"The most valuable feature is APIs. Its integrations are very flexible, allowing developers to connect multiple applications like DocuSign, Salesforce, OpenText, and SEB."
"It has more extensive features as compared to the other competitors."
"For change management, I find the CAB workbench very useful. I haven't seen any other solution that has a CAB workbench or advanced automated solutions for a change advisory board. ServiceNow also has the Workflow Engine which works very well and is very intuitive."
"In the Service Portal, the widget concept - and the way we have developed our widget - is pretty simple. We can leverage a lot on top of it."
"Identifies better ways to license software or eliminate unused software to save money."
"We used ServiceNow for change management, release management, and event management."
"ServiceNow offers a range of ITSM, IT incident management, and PRCPs."
"The flow designer feature of ServiceNow has had the biggest impact on our productivity because it has helped me reduce manual efforts by creating automation and robotics."
"Makes ticket information easy to access."
"KiSSFLOW needs to improve its integration."
"There is room for improvement in terms of stability."
"In future releases, it would be interesting to have a repository or portal within KiSSFLOW where users can interact with the KiSSFLOW community."
"They should increase their marketplace with existing tools so that connections are directly through connectors instead of API integrations."
"Some of the tool's fields only accept certain types of text. The input fields are inflexible."
"If Kissflow can help users to be able to organize the company manuals and information, the blogs, and everything into one resource, that would be awesome."
"One area where I believe Kissflow can be improved is customization."
"When there are multiple steps or if there's a disconnect when creating the ticket, it could be a problem for the user."
"It should include information on navigating various user interfaces for creating diverse requests directed to different teams."
"Making a mobile version would be helpful."
"The contract module is quite rudimentary and doesn't support contract line items."
"Like all other IaaS, PaaS, and SaaS subscription cloud providers, ServiceNow is constantly improving by building new capabilities to expand the breadth and depth of its offerings while increasing its activities with partners to build more capabilities."
"They need to be providing vendors and implementation partners with materials and guidance on implementation."
"We find it good in general. Obviously, there are areas of improvement for every capability. As they evolve more, if they keep on adding more intelligence into the capabilities, it will improve. The improvement areas are more integration across the landscape and more intelligence for the overall capability of the solution."
"System deployment and automation capabilities could be within the platform, similar to competitors."
"It should enhance its offerings by providing the chance to obtain course certifications at an affordable fee."
KiSSFLOW is ranked 14th in Rapid Application Development Software with 12 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. KiSSFLOW is rated 8.6, while ServiceNow is rated 8.4. The top reviewer of KiSSFLOW writes "The tool is intuitive to use and, through automation, has been a real time-saver". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". KiSSFLOW is most compared with Camunda, Microsoft Power Apps, Nintex Process Platform, Appian and OutSystems, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our KiSSFLOW vs. ServiceNow report.
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