We performed a comparison between KiSSFLOW and ServiceNow Now Platform based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The best thing about KiSSFLOW is that we can do virtual approvals."
"Kissflow is intuitive and easy to use, and I haven't faced any errors using the solution so far."
"The flexibility and speed in modifying and creating processes are great features. If we have a process in mind, we can usually create it within ten minutes."
"The most valuable feature is APIs. Its integrations are very flexible, allowing developers to connect multiple applications like DocuSign, Salesforce, OpenText, and SEB."
"I work in HR and am fond of automation. I like the tool's email automation and integration with Outlook."
"Kissflow has reduced the bottleneck around getting approval for certain items in the company."
"The support team responds fast."
"The user interface is very, very good."
"ServiceNow Now Platform is quite useful, scalable, and flexible. The user interface is very good."
"The integration with other tools is pretty good."
"We work on it directly to send out tickets. It enables us to work seamlessly, we don't need to send them out manually. We can create a ticket and assign it in the system."
"ServiceNow can document and produce a historical working tool that deals with projects themselves. The user interface is another strong suit."
"This is a development platform that provides us with a strong database and a low code environment."
"ServiceNow offers a lot of features when it comes to IT service management and IT operations management. What interested me in ServiceNow was that a lot of service management."
"We have seen a big improvement in the experience that we want to create for our end users."
"Learning materials, such as online courses, are readily available."
"When there are multiple steps or if there's a disconnect when creating the ticket, it could be a problem for the user."
"They should increase their marketplace with existing tools so that connections are directly through connectors instead of API integrations."
"The integration between forms should be made easier."
"Some of the tool's fields only accept certain types of text. The input fields are inflexible."
"There is a lag in the delay between API calls."
"KiSSFLOW needs to improve its integration."
"The UI, though is pretty friendly and easy to use, can be improved in some aspects."
"Sometimes some notifications don't appear on the mobile app."
"ServiceNow is not open source, so there is a license you must pay. As for how much it costs, what I have observed is that it often depends on your subscriptions. Suppose that you go with some subscriptions such as IDSM or any type of package like it, then the license cost will be impacted accordingly. Similarly, the cost is also adjusted based on your headcount of how many users will be using it."
"We would like to see AI used to automate some of the functionality in this solution."
"In ServiceNow Now Platform, UI is an area with certain shortcomings requiring improvements."
"ServiceNow Now Platform wants AI embedded in the product to make it more powerful. Generative AI that will be a part of ServiceNow Now Platform is an area of concern where improvements are required."
"It is still difficult to build a set of services in ServiceNow. It can be done, but it is one of the more difficult things to do. If we're talking about scalability, we're talking about the ability to actually build that set of services a little easier."
"The solution is very expensive."
"The UI and mobile UI need to be improved."
"There are a few areas of concern when it comes to the product's support team where improvements are required."
KiSSFLOW is ranked 14th in Rapid Application Development Software with 12 reviews while ServiceNow Now Platform is ranked 11th in Rapid Application Development Software with 36 reviews. KiSSFLOW is rated 8.6, while ServiceNow Now Platform is rated 8.6. The top reviewer of KiSSFLOW writes "The tool is intuitive to use and, through automation, has been a real time-saver". On the other hand, the top reviewer of ServiceNow Now Platform writes "A highly scalable product that covers multiple areas, like ITSM, ITOM, and ITIL". KiSSFLOW is most compared with Microsoft Power Apps, ServiceNow, Camunda, Nintex Process Platform and Appian, whereas ServiceNow Now Platform is most compared with ServiceNow, Microsoft Power Apps, OpenText AppWorks , Appian and Mendix. See our KiSSFLOW vs. ServiceNow Now Platform report.
See our list of best Rapid Application Development Software vendors and best Low-Code Development Platforms vendors.
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