We performed a comparison between NETSCOUT nGeniusONE and New Relic based on real PeerSpot user reviews.
Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can manage the entire system across the network and troubleshoot the pain points."
"The single dashboard is a valuable feature."
"From the standpoint of VoLTE and related things, it's providing visibility into the network and how it operates."
"The solution transforms packet wire data into real-time data that is actionable. It helps us with faster detection of issues and allows us to create alerts."
"The solution helps to troubleshoot and put our hands on the weak points of customer networks."
"Stability-wise, I rate the solution a ten out of ten."
"It is an easy-to-scale platform."
"The valuable features include packet analysis, packet capture, and [that] it's easy to use."
"The ability of the dashboards is useful for discover, mapping and understanding of application behaviour."
"It is the ability to collect data and analyze it, especially key performance indicators. This is before a customer would call to the service center to complain that they have had bad coverage or a dropped call."
"It is easier to create new dashboards in the New Relic interface, and it is also easier to query if when I want to monitor a different parameter or time duration on my dashboard."
"The service maps that it creates, the health maps that it creates, the insights that it provides, etc., are all quite useful."
"It has helped my organization to dive deeper into the application using the APM module is very helpful."
"It is stable and scalable."
"They instrument up from the bottom to the top – every piece of code - they have a very perfect read of what’s being done, and how long it’s taking."
"We like the performance of the product."
"It has a simple initial setup."
"The product's initial setup phase was very easy."
"The technical support needs improvement."
"The Wi-Fi side needs improvement."
"I would love to have them reassemble fragmented packets. That would be a very big plus in my book."
"Initial setup was complex."
"The product is a little complicated."
"Maybe the optics cost could be improved. It's not about the product itself, but the optics cost from other companies is very high, which affects the business. When you buy a $1 million product, you shouldn't be expected to pay $500,000 for support. So, support, operation, and professional services are very expensive. It's the main weakness."
"The product was lacking for awhile when they did the Arbor acquisition. I was waiting to see more security stuff, which they did eventually add, and is now impressive."
"This is a typical thing, but every time they do a major code upgrade, we get hit with some nasty bugs. Some of them literally stop the whole platform from collecting traffic data. They should really do more Q&A on the software stability before release."
"There was a point in GTP where we were creating services on nodes and after that we wanted to have services on APN. We can't have both... There are some limitations with these types of things. When we would like to use a feature, we have to remove another one."
"In previous versions, we used to have an icon on the dashboard when the situation analysis would present an alert. It would be nice if that would be made available on the dashboard again. Something that could be customizable to only illuminate on certain applications."
"They need to improve the alerting and dashboarding as these are the key features in DevOps."
"It is a serious tool and requires a lot of time invested in order to understand how it works."
"The connectivity between legacy and newer cloud applications is not great."
"One thing I'd like to see in any APM, especially New Relic, is the ability to use distributed transactions. When one microservice calls another, it calls another database and microservice. The entire data visualization layer will not be able to correlate from one microservice from end to end and return on that path. Distributed transactions would be a great addition that would make life simpler. Unfortunately, no APM has that end-to-end capability."
"The solution only supports the cloud platform and not on-premises."
"The solution could improve by having more network monitoring features, such as for all the infrastructure."
"There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it."
"The monitoring is only as good as the alerts that it produces. By having it set up fine grain alerting, it is a bit of a pain."
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NETSCOUT nGeniusONE is ranked 23rd in Network Monitoring Software with 47 reviews while New Relic is ranked 6th in Network Monitoring Software with 152 reviews. NETSCOUT nGeniusONE is rated 8.2, while New Relic is rated 8.6. The top reviewer of NETSCOUT nGeniusONE writes "We use it every day for the triaging of events, saving us a lot of time". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". NETSCOUT nGeniusONE is most compared with Gigamon Deep Observability Pipeline, Dynatrace, ThousandEyes, AppDynamics and SolarWinds NPM, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus. See our NETSCOUT nGeniusONE vs. New Relic report.
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