We performed a comparison between New Relic and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It allows the restriction of privileges and control of users."
"Working with the solution is very easy. It's user-friendly."
"The initial setup is straightforward. It is easy to track and easy to follow."
"It has given us better insight into the performance of the system."
"The feature I found most valuable is being able to design my queries. It's easy to design a query."
"The most valuable feature is application monitoring."
"The synthetics, alerts, and native inbuilt capabilities for monitoring the cloud with the New Relic agents have been helpful."
"New features are added often."
"I like the solution mostly for CMDB discovery."
"It is a product that is familiar for a lot of users."
"Provides everything in one solution."
"It is flexible. You can tune it, more or less, as you want."
"The way this solution has helped us is that it improved our communication."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"The solution needs to have staging."
"The initial setup can be made easier. Like Mixpanel, New Relic can also have a step-by-step guide for the setup process."
"The monitoring is only as good as the alerts that it produces. By having it set up fine grain alerting, it is a bit of a pain."
"We would like a dashboard feature to be created for this product. This would allow us to monitor both the front and back-end of our UIs performance, and then report on it."
"The price needs improvement."
"The connectivity between legacy and newer cloud applications is not great."
"Some of our customers see New Relic as a promising product to have, and we would like to deliver it to them. The only way we would be able to do that would be if we had server appliance for clients that we could install in their data centres."
"It is a serious tool and requires a lot of time invested in order to understand how it works."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
"I would like more manual issues to have automated report-facing options."
"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."
"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
"The initial setup phase was hard and could be made easier."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
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New Relic is ranked 5th in IT Infrastructure Monitoring with 152 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 35 reviews. New Relic is rated 8.6, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our New Relic vs. ServiceNow IT Operations Management report.
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