We performed a comparison between Appian and Pega BPM based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Appian comes out ahead in this comparison. Pega BPM users say it is not robust enough. In contrast, Appian is a high-performing, reliable product.
"The setup is easy."
"It is really simple to create a new app, and I like the data-centric aspect of the BPM tool."
"The product has a very good mobile app."
"It's heavy on business processing in terms of logic, process workflows, and primarily on the process design modeler. Appian is really great at that. In terms of the full stack set from a low-code platform perspective, it's definitely an eye opener since it can be deployed via mobile app and on the web as well."
"The agile manner that we require to create our workflows. This is probably the most critical part of our solution and the time it takes to start processing the solution."
"Another advantage of this tool is its reports and records. You can maintain dashboards, layouts. If you with a Java solution, it takes six months time. If you use this tool, you can finish in one or one and a half months' time."
"This is the most complete solution of its kind."
"It's a stable product."
"The user interface and the ease of developing the workflow for an application are valuable features."
"There are a lot of frameworks in the product. I use Pega PRPC the most."
"The most valuable feature of Pega BPMI would be the academy courses, specifically the Product Development Network (PDN). Additionally, our organization has a dedicated Customer Engagement Team that we work closely with to achieve our goals."
"Case Management, as well as Workflow Automation, are Pega's most powerful capabilities."
"The case management functionality of this solution has been most valuable."
"It is easy to use, easy to understand, easy to implement and easy to enhance and we can do it as a Cloud. Also it is very user friendly."
"The most important features of Pega BPM are case management and claims management, and soon they'll also be offering claims processing. I also love Pega BPM in terms of performance. It's also one of the very few user-friendly solutions in the market. It may take some time to learn Pega BPM, but once you get a proper handle on it, tracking and managing processes become very easy anytime, anywhere. Pega BPM also has very good documentation you can use to learn the solution. Pega has a community portal that has complete information and explanations, and if you're facing a challenge, you can post your challenge on the community portal and get a resolution at the same time."
"I have a lot of experience in this kind of industry, and Pega is one of the best solutions in terms of performance, capabilities, and the way we develop."
"My only request is that they decrease the license costs."
"Authoring tool is slow to use resulted in limitations on how quickly solutions can be built."
"Lacks business rules management as part of the solution."
"The solution could use some more tutorials to help brand new users figure out how to use the product effectively."
"Appian could include other applications that we could reuse for other customers, CRM for example."
"It has it's own built-in UI components and doesn't provide much flexibility to customize or extend those components."
"There could be a scope of enhancement for capturing the variety of use cases."
"While Appian is generally flexible, it's rigid in some ways. It takes longer to do something that isn't available out of the box."
"It should have integration with non-relational databases. A lot of databases are non-relational, and as a company, we are planning to move to NoSQL or open-source databases. It would be good if we are able to install and use Pega on a NoSQL database. They can also try to tailor or organize the company a bit differently and go more towards the microservice concept. I would like Pega to develop machine learning and intelligent AI algorithms. They have a good foundation in terms of the model and the stuff that we are using for some customers, and it will be good to onboard as many machine learning algorithms as possible."
"The previous versions had good training documents but the updated versions need to improve the documentation."
"There have been some performance scalability issues. Suppose you want to add more users. You go from, say, 800 users to 1,500 users, and sometimes that creates issues for which there is no clear explanation. To fix it you have to escalate it with customer service and sometimes the response is not up to the mark in resolving those issues."
"Pega is claiming they're into low code but as per Gartner Magic Quadrant, Pega is not there now."
"The workflow automation can be slow, so there is room for improvement there."
"There are some UX shortcomings within the solution. However, it's my understanding that they have addressed them and in the next three months they will come out with a new updated version. They will be moving away from HTML5."
"It needs more integration with other platforms."
"Compared to other BPM products, the interface is somewhat complex, so the usability could be improved."
Appian is ranked 4th in Business Process Management (BPM) with 58 reviews while Pega BPM is ranked 3rd in Business Process Management (BPM) with 57 reviews. Appian is rated 8.4, while Pega BPM is rated 8.2. The top reviewer of Appian writes "Low resource consumption, easy setup, and stable". On the other hand, the top reviewer of Pega BPM writes "Low code with great APIs and good flexibility". Appian is most compared with Microsoft Power Apps, OutSystems, Camunda, ServiceNow and Mendix, whereas Pega BPM is most compared with ServiceNow, Camunda, Microsoft Power Apps, IBM BPM and OutSystems. See our Appian vs. Pega BPM report.
See our list of best Business Process Management (BPM) vendors, best Process Automation vendors, and best Rapid Application Development Software vendors.
We monitor all Business Process Management (BPM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.