We performed a comparison between Appium and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about OutSystems, Mendix, Salesforce and others in Mobile Development Platforms."The automation part is extremely helpful in streamlining our processes."
"It has great documentation and excellent community support."
"The solution is easy to use."
"Appium helps me to do as much as much as I want to."
"The most valuable feature is that it's easy to launch applications. Appium has everything that Selenium has. So many good tools support Appium. We can take some Excel sheets and use them to fill out the text box that's in there. We can also take screenshots of failures."
"We get a list that shows all devices that are connected to the system."
"The way Appium server interacts with mobile apps is fantastic. It provides all the information about the elements inside the app, Android as well as iOS. I can interact with the element quickly, just type some text or get some text values from the element - whether it's a drop-down, or web text, or a native element."
"We develop apps using the React Native framework, and Appium integrates well for testing those apps. The Appium automation framework also has good integration with GitHub Actions and plenty of other tools and frameworks, including BrowserStack."
"Very good incident management, chain management and problem management features."
"The solution is easy to use, simple to make queries, flexible to configure, integrates well, and supports all of our companies needs."
"This solution is a single-storage for our user community to submit help desk tickets."
"ServiceNow is a cloud solution. That fact was very important for us, that it is not an on-prem solution, as it reduces our internal cost of support."
"It is user-friendly and simple to use."
"What I like the most is the functionality, it's features are rich, and there is a high degree of compliance with IT standards."
"Identifies better ways to license software or eliminate unused software to save money."
"Primarily, we use it for incident management and change across the landscape. It is the virtual repository for our incident management processes. It gives us visibility about what's happening from the change management perspective across our CABs, including our enterprise CABs."
"The user interface needs improvement because there are issues when setting up environment variables."
"We previously worked with native applications, and there weren't any good mobile app testing tools. We started working with React Native, which works well with Appium, but it would be good to see better integration; the way elements are displayed can be messy. React Native is very popular nowadays, so it's essential to have that compatibility."
"Appium has problems with automated validations following iOS updates, causing us to have to validate manually."
"The challenging part with Appium is that installation can be a bit tricky. It can be challenging to set up in Android versus iOS environments."
"They should add an in-built framework."
"One thing which can be really helpful is that there is some kind of a recorder made available rather than scripting everything."
"I rarely use Appium nowadays because I'm now at the managerial level, but the last time I used it, whenever I selected and clicked on an element, Appium was very slow. I tried to debug it, but I still couldn't find the problem, so this is an area for improvement in the solution. Another area for improvement lies with the connector and server. For example, the effort to get into the local machine sometimes causes the emulator to become slow, which then leads to failure in testing, and this is the usual issue I've encountered from Appium. An additional feature I'd like added to Appium in its next release is being able to do automation in iOS without using XPath and the name of the element. In Xcode, you can use previous UI tests for detecting elements, but in Appium, you have to use Xpath and the element name instead of being able to directly put the X-UiPath, which is what you can do in Xcode. In iOS as well, sometimes the element doesn't have a name or a path. Sometimes, there's also no element."
"Support-wise, it could be better."
"The utilization of AI in ServiceNow needs enhancement."
"The visuals are the one area where there is opportunity for improvement."
"Complexities in the organization made the initial deployment complex."
"Service mapping could be less complicated."
"It's a little expensive compared to other tools."
"The pricing of the solution could be better. It's a bit high."
"Some enhancements to the self-service platform would be helpful. That part is still a little barebone... Also, the mobile app is not bad, but it's limited."
"The customer service of the product right now isn't very good. It's an aspect they really need to improve."
Appium is ranked 7th in Mobile Development Platforms with 25 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. Appium is rated 8.0, while ServiceNow is rated 8.4. The top reviewer of Appium writes "It's easy to launch applications". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Appium is most compared with Katalon Studio, Tricentis Tosca, Perfecto, Xamarin Platform and Apache JMeter, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo.
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