We performed a comparison between BMC FootPrints Service Core and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Having a one stop shop for linked assets and tickets has improved end user adoption and led to a reduction in phone/email tickets."
"We can track issues easier and run reports on issues to see if there are patterns."
"The discovery feature is very flexible."
"Technical support is good."
"I think the most important feature is the ability to receive valuable ticket status support in a timely manner with little to no downtime interruptions."
"It is stable and its technical support is good and quick."
"We have found the reports and the lockdown on a ticket valuable, so only one person can update issues."
"This product solidly handles incident management, problem management, and change management."
"It offers enhanced and efficient communication between the requester and the four pillar EDR through an online chat platform."
"It facilitates the monitoring of major incidents and provides insights into the effort expended to resolve each incident."
"Very easy to implement and to respond to my clients' needs."
"The Workflow feature is the most valuable."
"In financial management, this platform has the infrastructure allowing us to expand the way we want to. For example, it gives you many business rules and budget models that you can use to optimize your workflow. It does not put you in a box. Additionally, integrating this solution with other platforms is extremely easy to do."
"ServiceNow is very easy to set up."
"I like that it's always up and running."
"ServiceNow is one of the few easiest platforms you can integrate with products like Ansible to automate your workflows."
"The mobile version of this product does not support asset management."
"Hyphens are not allowed in the quick search bar. This has created a problem in our environment where we use hyphens in our asset names."
"It would be better if it were more user-friendly. The reporting part in the version we have is a little complicated. It takes too long to build and report. It would also be better if there were another way to manage notifications."
"The workflow should be made to be more user-friendly. It should also have more granular scalability."
"It is pretty clunky and not very intuitive. Even though I have used it for many years, I don't think it is a very good ITSM platform in general. In the telecom space, a lot of telco providers use this solution, but from my perspective, it is not very user friendly. It is a bit more laborious. There are still too many human touchpoints. There can be a little bit more automation. It would also be good to integrate it with other tools. Integration is quite difficult, especially in the telco space."
"We need more customizable reporting functionality. We could also use more collaboration of service desk tickets. This will allow for two departments to share the same information, track the progress of the total task scope no matter how complex the request is."
"The pricing could be a little lower and the product should cover more iTel versions."
"It would be nice if they added the ability to go directly to a form via a deep link URL."
"It's missing monitoring capabilities."
"The customer service of the product right now isn't very good. It's an aspect they really need to improve."
"Loads slower than expected, and its user interface needs improvement. Support for this product also needs to improve on their response time."
"The solution should offer better security when it comes to storing data."
"The scalability needs improvement."
"HR Service Management is one module that needs a lot of improvement because it's a pretty new module. It was introduced in the last two years. It's becoming more mature day by day, but there is a lot of scope for improvement in that module."
"The challenge with ServiceNow lies in its expansive portfolio of services. It can be complex, and users may find it expensive and challenging to understand. There is a need for a configurator within ServiceNow that guides users on how to utilize the tool effectively. This configurator should provide insights into licensing, team requirements, and the best licensing model based on whether companies prefer ownership or consumption-based models."
"if I consider from the IT operations management side, ServiceNow is pretty premature on some things, especially the discovery, while the other tools like Micro Focus and BMC Remedy, those that have been in the market for quite some time. ServiceNow is evolving itself in the discovery piece of the future."
BMC FootPrints Service Core is ranked 26th in IT Service Management (ITSM) with 10 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. BMC FootPrints Service Core is rated 8.2, while ServiceNow is rated 8.4. The top reviewer of BMC FootPrints Service Core writes "Scalability is customizable but it is somewhat limited in terms of how granular it can be". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". BMC FootPrints Service Core is most compared with , whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our BMC FootPrints Service Core vs. ServiceNow report.
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