We performed a comparison between BMC Remedy and VMware Service Manager based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It includes features for automation, such as smart reporting capabilities."
"This product is good because it allows us to receive proper responses to business emails anywhere and anytime. It helps in effective communication with employees. The solution is stable. The product is scalable. The initial setup is straightforward. I recommend BMC Remedy, especially for its automation capabilities."
"The most valuable feature of BMC Remedy is to take administrative access of a user."
"It had automation, orchestration, service level management, and event management. You could also integrate it for auto-remediation."
"The asset discovery feature in BMC is notably better compared to ServiceNow."
"The solution is extremely user-friendly."
"The solution helps us manage, escalate, and solve incidents."
"The solution offers some very good features."
"All of the features are very suitable for us. It is also a stable solution."
"We have installed a physical server for failover. We need to configure cluster on everything. But with VMware, we do not need to cluster. We get automatically seven physical nodes failover. If one fails we have no issues."
"It provides us with improved maintenance cycles."
"The UI is quite outdated."
"Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard."
"I would like to have more customized reporting because the management team loves customized reports with graphs."
"BMC works through intermediaries or vendors for support, so you don't always interact with BMC directly. The quality can vary depending on the specific vendor."
"BMC Remedy Asset Management could improve by adding intuitive dashboards."
"There are issues from a product functionality perspective."
"The tool is very old."
"The solution must be flexible."
"Its automation feature needs improvement. They can include the vRealize Automation feature in this solution."
"It needs to improve user roles and access rights."
"Not a ten because the price is high."
Earn 20 points
BMC Remedy is ranked 5th in IT Asset Management with 23 reviews while VMware Service Manager is ranked 23rd in IT Asset Management. BMC Remedy is rated 8.0, while VMware Service Manager is rated 7.2. The top reviewer of BMC Remedy writes "Offers automation, orchestration, service level management but lacks AI-based rules ". On the other hand, the top reviewer of VMware Service Manager writes "It needs to improve user roles and access rights. It provides us with improved maintenance cycles". BMC Remedy is most compared with ServiceNow, BMC Helix Discovery, Snow License Manager, Qualys VMDR and ManageEngine IT Asset Management, whereas VMware Service Manager is most compared with . See our BMC Remedy vs. VMware Service Manager report.
See our list of best IT Asset Management vendors and best License Management vendors.
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