We performed a comparison between DX Unified Infrastructure Management and ServiceNow Discovery based on real PeerSpot user reviews.
Find out in this report how the two Server Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The real value is our being able to pull all the historic data that we need in order to gather every little metric and nuanced piece of information from a given device, a given piece of infrastructure, in order for us to generate alerts."
"Probe packages and probe deployment."
"The monitoring of the applications to let our business know when things are performing and that they're up and available."
"Monitors the infrastructure asset and also monitors as an IT service."
"It is reliable when it comes to monitoring."
"It reduced cycles for a lot of quick out-of-the-box functionality. It also allowed us to get away from being stuck in SNMP, VTP V2, based off of agent deployment."
"Easy admin functionality. You can quickly do all the admin functionality without reducing cycles."
"It's easy to push out across numerous servers. Very scalable."
"The solution finds public cloud infrastructures globally and updates the integration management database, service catalogs, and asset management details."
"Stability-wise, I feel it is a good product."
"One highly valuable aspect is the use of service accounts, which automates the process of identifying underlying nodes and associated assets."
"ServiceNow Discovery works better than other products I've used."
"They have a very good network in the infrastructure of Discovery."
"I like ServiceNow Discovery's overall structure and the way data comes in without creating a different dashboard or interface."
"In the past, I found troubleshooting difficult in ServiceNow Discovery because I didn't have much exposure to the platform during that time, but then I explored some troubleshooting features, and I found that it wasn't that tough, so this is one of the qualities I like about ServiceNow Discovery. I also like that log reading in ServiceNow Discovery is much better than other tools. Another valuable feature of the tool is that you don't need to install many tools to deploy ITSM. You only need to subscribe to the modules to deploy the proper ITSM in your organization."
"The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB."
"CA UIM needs some improvement with performance reporting (if we compare it to CA eHealth)."
"The other element is that there are no real templates, out of the box. Let's go with an example where we do have the probe, which is great, and we do have a really nuanced customer with a small set of devices that maybe not a lot of other customers use. There might not be a template in place, so effectively we have the tool in front of us but we still need to develop a solution. So it would be really nice to see a little bit more of something like a central repository of templates that we could use. That would help us expedite our onboarding process."
"I'm very happy with DX Unified Infrastructure Management, but what could be improved is its user interface because currently, it has many wide spaces. All the information you need is in DX Unified Infrastructure Management, and it's a reliable tool, and though that's more important than the gaps in the user interface being smaller or wider, those gaps still need some improvement. I know the team is working on it. My company had some backend problems with DX Unified Infrastructure Management in the past that have now been solved. The setup for the tool also needs improvement because it's complex. Another room for improvement in DX Unified Infrastructure Management is its technical support because it's sometimes not as knowledgeable or responsive. What I'm suggesting to be added to the tool is an open-standard ELK Elastic-based database where you can put in all data, so that you can use the data in other systems as well."
"How we can get more native information from CA's solutions."
"Within this product there are individual probes, and each of these probes doesn't always necessarily output the same kind of information into our database. So when we try to collect what's called QoS data, from one probe we might get a ton of information, lots of good stuff that we can use in our database, but then from another probe, we might not get so much or we might not be able to pull the things that we want to."
"The company has not kept pace with developments."
"It needs a little bit more functionality in the Admin Console."
"I would like to see auditability. We've built our own audit functionality to ensure that every CI has the desired model configuration applied to it. And we run that on a daily basis. If that became part of the product, I think it might be a little bit less intensive in terms of resource, because we're doing it with scripts."
"The product could improve some of the visualization and architecture setups."
"ServiceNow Discovery should improve its cloud capabilities."
"I feel that credential-less discovery could be improved."
"When you switch versions, for example, when you go from Paris to Quebec they will introduce many new things and occasionally things break when they do that."
"Technical support has not been helpful when we have come across problems."
"Without improvement in the patters, applications can't be discovered"
"Improvements are required with the scripts used to collect the information from servers."
"ServiceNow Discovery could improve the interface. The navigation bar could improve. It would be helpful to have a landing page to go to find all the elements in one place."
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DX Unified Infrastructure Management is ranked 14th in Server Monitoring with 120 reviews while ServiceNow Discovery is ranked 3rd in Server Monitoring with 38 reviews. DX Unified Infrastructure Management is rated 8.2, while ServiceNow Discovery is rated 8.0. The top reviewer of DX Unified Infrastructure Management writes "Easy to set up, simple to use, and offers great technical support". On the other hand, the top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". DX Unified Infrastructure Management is most compared with ManageEngine OpManager, SCOM, DX SaaS, DX Spectrum and SolarWinds Server and Application Monitor, whereas ServiceNow Discovery is most compared with Tanium, Microsoft Configuration Manager, Lansweeper, ScienceLogic and AWS Cloud Map. See our DX Unified Infrastructure Management vs. ServiceNow Discovery report.
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