We performed a comparison between GoToAssist and LogMeIn Pro based on real PeerSpot user reviews.
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access."The ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system, as opposed to just an app running is the most valuable aspect. We also like the unattended sessions. Those are probably the two most important things to us. It's important because we can't do certain things when it is just an application running."
"You don't have to remember the password and the login all the time. Once you get it in there, it's in there, and you can go about your business."
"I can connect to them remotely and do all the functions I would have to do by manually driving to them, so it does make things a lot easier."
"I can use it for training, which I have done. As a person sits in front of the computer they can watch what I do, or I can watch what they do."
"This is a very reliable product and I've never had it crash."
"User interface."
"If I could give it an 11 out of 10 I would, but I definitely give it a 10. It saves me time, it saves me headaches, it saves me a lot of problems, and I'm able to fix things quickly and move on. I can get in and out of the computer without anyone really even knowing that I fixed something."
"I can login to my office computer, go into all of my software, and work from a remote location."
"The ability to easily connect back and retrieve data from the computer systems that I have."
"If they included some sort of monitoring system for managed services so we can have it all in one package, that would be helpful. There are managed services solutions that allow us to remote into the computers, but a lot of them have too much overhead. Usually, the remote connection is not as simple and as fast and cannot be run as a service."
"It does go down sometimes. You try to login, it tells you the workdesk computer is not available. It does kick you off a lot."
"Maybe they can come up with a plan if you only use it for login and, occasionally, printing. Maybe you can charge what you used to charge and then if we want to use it for files or things that are more sophisticated, charge a little more."
"Unfortunately, LogMeIn is a long ways from being perfect. It has a lot of really great features, though they don't always work well."
"The only issue is that they could have a tier between 10 seats and 50."
"Remote Access for external and internal customers."
"It would be helpful if there were more things that you could do outside of having to log into the machine, such as being able to raise a command line and reboot the computer if, for whatever reason, it doesn't want to let me in."
"Everything has to be done over the web, via email, or something like that. You can't talk to a human being. That bothers me a lot."
"As far as the usability of it, I'd like to see if printing could be enabled in the basic version or the medium version. Some of the remote printing isn't available unless you go to the premium versions, and that's disappointing."
Earn 20 points
GoToAssist is ranked 25th in Remote Access while LogMeIn Pro is ranked 14th in Remote Access with 20 reviews. GoToAssist is rated 9.0, while LogMeIn Pro is rated 9.0. The top reviewer of GoToAssist writes "Has the ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system". On the other hand, the top reviewer of LogMeIn Pro writes "Good remote services feature and easy to setup". GoToAssist is most compared with LogMeIn Rescue, TeamViewer, GoToMyPC, Microsoft Remote Desktop Services and Splashtop Remote Support, whereas LogMeIn Pro is most compared with Microsoft Remote Desktop Services, LogMeIn Rescue, BeyondTrust Remote Support and ConnectWise ScreenConnect.
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