We performed a comparison between GoToAssist and TeamViewer based on real PeerSpot user reviews.
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access."The ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system, as opposed to just an app running is the most valuable aspect. We also like the unattended sessions. Those are probably the two most important things to us. It's important because we can't do certain things when it is just an application running."
"It is a scalable product."
"The product is easy to install."
"TeamViewer has been one of the easiest, right off the bat products, that we have employed at the college. We have had no issues. It's been one of the easiest solutions to pick up."
"I have been satisfied with TeamViewer overall."
"Our computers are spread amongst six physical locations. TeamViewer reduces the need to travel to those offices to help staff."
"With an image, you can see immediately what's going on. You can run some tests. Without the solution, you need to do everything by telephone. It's not even thinkable."
"The product and platform work well. That is why I have stay with them so long. The stability has typically been good."
"The most valuable feature is you do not need to know the Windows username and password to connect and see the staff screen."
"If they included some sort of monitoring system for managed services so we can have it all in one package, that would be helpful. There are managed services solutions that allow us to remote into the computers, but a lot of them have too much overhead. Usually, the remote connection is not as simple and as fast and cannot be run as a service."
"The solution could improve by increasing or removing the time limitation on the use of a session."
"We'd like to be able to work from mobile to desktop and vice versa. We'd like more mobility."
"The performance could always be better."
"The solution could be improved by enhancing the use of the mobile version to be used on phones."
"It should have ability to display notes in the computer list."
"The product can sometimes crash."
"We have a consultant that helps us do the virtual aspects of TeamViewer."
"Voice communication and screen communication or face-to-face communication could be improved."
Earn 20 points
GoToAssist is ranked 25th in Remote Access while TeamViewer is ranked 1st in Remote Access with 85 reviews. GoToAssist is rated 9.0, while TeamViewer is rated 8.6. The top reviewer of GoToAssist writes "Has the ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system". On the other hand, the top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". GoToAssist is most compared with LogMeIn Rescue, GoToMyPC, Microsoft Remote Desktop Services, LogMeIn Pro and Splashtop Remote Support, whereas TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Parallels Access and ISL Online.
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