We performed a comparison between GoToMyPC and LogMeIn Rescue based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."This solution has allowed us to have a highly flexible remote access solution in DR/BC situations."
"The solution is very quick to set up."
"The technical support is good."
"I can do anything from a remote desktop as if I were sitting at my own PC."
"The installation is almost instant."
"Customer satisfaction went up by 40 percent and productivity for my staff went up by 30 percent."
"The tech support person I spoke to was very knowledgeable about the product, and was straightforward with me about its capabilities. There was no fluff about the product. They basically said this is not available now and we're hoping to have it available in the third or fourth quarter. It was nice to talk to someone who was straightforward and knew about the product."
"it's very easy to use, it's very efficient."
"We are able to quickly and easily get clients connected to our triage techs which allows us to resolve issues much more quickly, and with little stress."
"I tried different software out there and LogMeIn Rescue has the best compatibility. Something else might work, but you have conflict with so many networks. LogMeIn has the best ratio of almost 99% connection. Whereas, with some other software, you are lucky if you get 80%."
"Our favorite feature is being able to diagnose customers' problems by seeing them on the screen, rather than just over the phone."
"It is very stable. It adjusts to bandwidth very well."
"For people whose computers we maintain, we can have those computers on file. Without having somebody to invite us, we can actually log in automatically, and that’s unlimited."
"If the PC is hung then it requires a reboot."
"The pricing has tripled in a small amount of time and there is not three times better service."
"Integration could be improved. I'd prefer if the solution could integrate with our support and report tools as well as our timesheet reporting."
"Secondly, the product needs improvement on mobile interfaces because on mobile devices it doesn't perform very well. On computers, it is good, with desktops, laptops, it is good. Sometimes iPad is good, but going with other devices, like Android or Windows on smart phones, it's always a problem."
"They need to combine computer and mobile end-user support to be a more streamlined experience."
"I occasionally need to reboot my computer after using LogMeIn, due to an issue with IE. It stops responding to keyboard input every once in a while, after disconnecting from a session. A reboot resolves it."
"The one big problem that I have with LogMeIn Rescue is, I use a Mac. All my technicians use PCs. I use a Mac, and the Mac agent crashes at least once a day. I have to stop it and start it again. To date, I don’t have a problem with people using PC. I think the Mac app that they have needs to be improved."
"Network browsing and connecting on the LAN, because if you can't see the computers on your network, what good is the product?"
"Support to remotely control more mobile devices' screens is desperately needed. It is sad to see how long this product has been out and how many phones are still not supported for, specifically, remote screen control."
"They need to improve their technical support."
"The interface is not user-friendly. It looks a little outdated. I think the options are there. I think just the layout needs improvement."
Earn 20 points
GoToMyPC is ranked 24th in Remote Access while LogMeIn Rescue is ranked 13th in Remote Access with 20 reviews. GoToMyPC is rated 9.0, while LogMeIn Rescue is rated 9.0. The top reviewer of GoToMyPC writes "Accessing multiple PCs from remote locations is easy and reliable with this solution". On the other hand, the top reviewer of LogMeIn Rescue writes "Easy setup and effective support ". GoToMyPC is most compared with Microsoft Remote Desktop Services, TeamViewer and GoToAssist, whereas LogMeIn Rescue is most compared with GoToAssist, Microsoft Remote Desktop Services, TeamViewer, VNC Connect and LogMeIn Central. See our GoToMyPC vs. LogMeIn Rescue report.
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