We performed a comparison between HCL Domino and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is an excellent solution."
"This solution can be used for workflow application so that applications can be easily developed."
"The DAOS feature is the most valuable. It helps to save some of my storage."
"I like that HCL Domino is stable. It's a great product. I also like that HCL Domino is a mature product under IBM, which is why many companies use it."
"HCL Domino is the best product from a security point of view."
"HCL Domino is an application development and collaboration platform with strong stability and security. Deployment of this platform is easy and takes only 10 minutes."
"We have been able to set up a portal using a special XPage application that gives our customers access to this system."
"We can scale it if we want to."
"In financial management, this platform has the infrastructure allowing us to expand the way we want to. For example, it gives you many business rules and budget models that you can use to optimize your workflow. It does not put you in a box. Additionally, integrating this solution with other platforms is extremely easy to do."
"You can scale the solution."
"The Idea Portal and the PPM platform are most valuable. Their out-of-the-box dashboards and reporting are fantastic. I use them almost on a weekly basis. I have developed a couple of PMO dashboards for reporting. It is user-friendly. Everything is done through a navigation bar, and it makes things a lot easier that way."
"I find almost all the features valuable. It can do nearly everything except make your coffee, as my colleagues always say. It's got pros and cons, like every software, but the good thing about it is that it has a very structured approach."
"It has an excellent capability to integrate different access points."
"It's actually easy to understand."
"It is robust and very user-friendly."
"I prefer ServiceNow to the competition because of its ease of use, installation and configuration."
"HCL Domino could improve by having integration with other solutions, such as Microsoft 365."
"The client version of this solution could be faster and be made simpler for non-IT users. You will need to have some knowledge of Notes to correctly install this solution."
"They should provide its integration with other AI applications."
"The solution is expensive."
"Its performance and integration could be better. It has capabilities for large deployment with several servers, but in the latest interface, running with different servers isn't supported."
"It would be advantageous if the web server could seamlessly pick up configuration changes without the need for a complete restart."
"For me, the one thing missing is a really good reporting engine."
"Designing a new template could provide a refreshed visual experience for users without significant changes to the underlying functionality."
"It should enhance its offerings by providing the chance to obtain course certifications at an affordable fee."
"We can't update bulk tickets using a simple query language. Jira lets us update hundreds of tickets with one command. In ServiceNow, you need to select each task separately to close them. The dashboards could also be more user-friendly. Monday.com has better dashboards."
"The discovery of assets could be improved; right now they only allow for one domain."
"The standard UI is very restricted. It doesn't look as good, compared to Remedy. Building your own UI requires some additional coding..."
"The interface requires an upgrade."
"The Express edition does not allow the option for scripting."
"Most people are discussing UIs, but I'm a developer. I would say 80-90% of the people would appreciate that, that's easy for them, but from a developer perspective, it's hard for me, because for me it's clunky"
"The licensing needs to be divided into tiers in order to attract lower-level users."
HCL Domino is ranked 17th in Rapid Application Development Software with 18 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. HCL Domino is rated 8.0, while ServiceNow is rated 8.4. The top reviewer of HCL Domino writes "A stable and versatile enterprise solution consolidating various functions like email, collaboration, and application development in a user-friendly manner". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". HCL Domino is most compared with Microsoft Exchange, Microsoft Power Apps, HCL Notes, Zimbra Collaboration and Oracle Application Express (APEX), whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo. See our HCL Domino vs. ServiceNow report.
See our list of best Rapid Application Development Software vendors.
We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
