We performed a comparison between LeanIX and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about LeanIX, Sparx Systems, erwin by Quest and others in Enterprise Architecture Management."The most valuable features are the clean user interface and the fact sheet feature in Application Portfolio Management. The tool integrates well with ServiceNow, which is the usual CMDB platform."
"I like LeanIX's ease of use in general."
"One of the product's most valuable features is its ability to configure hardware devices."
"Interfaces well with downstream systems of data."
"The usability is very high. It almost looks like a Facebook for Enterprise architecture, it's pretty nice. It's HTML5 based. The repository is very easy. It has 10 different ways of sorting the objects you have in your architecture repository. Maintaining new data or to add data to your repository is very easy."
"It offers neat visualization and referencing functionality while enabling the creation of landscape maps and showing the relationship between different applications."
"The most valuable feature would be application portfolio management, which is where they came from, but over time, they have got artificial intelligence. They built up a very good repository. If I identify a system by name, from historical information, oftentimes, they can tell me that this is deployed with this number of CPUs and they can give me a really good profile of the application for me to put it into a change management database with very little effort."
"Among the most valuable features are the easy-to-use interface and the ability to get quick results... Many tools that I have seen are great for technical people and for giving technical and business information as well, but they're not as friendly and easy as LeanIX... It works well for both technical and business users. It provides a good combination, enabling you to quickly put valuable information in for both technical and non-technical people and derive results."
"The most impactful feature in our day-to-day operations is the ticket status, which provides crucial visibility into the progress of each resource or incident."
"Being able to have the required information for project management is valuable. I've got multiple people accessing it, and I'm tracking tasks with percentages done. It allows me to have detailed notes and provides the ability to attach documents. I have used a lot of project management solutions, and there were gaps in terms of what was available. ServiceNow has got all the features and functionalities. It is a solid solution. It is also easy to get into and use. It is certainly highly scalable."
"It uses a common base of data and allows different types of records to pull from that same base of data."
"ServiceNow is an industry leader in multiple areas and provides an excellent ROI."
"I like that in ServiceNow creating workflows is simpler than that in HP Service Manager. Also, I really like the customization feature. It allows us to customize the service portal and permits us to do a lot of customization per business needs."
"Change management is most valuable."
"One feature of ServiceNow that is important is the workflow engine. From my perspective [as a consultant] the power to be able to structure processes, represent workforce management for organizations, and the visibility provided by the reporting are additional top features."
"Some of the valuable features I have found the solution to have are it can serve many different types of businesses, it has strong platform capabilities, provides application development, built-in predictive intelligence, and performance analytics reports."
"They could include a combination of LeanIX and some modeling extensions."
"The solution needs to incorporate a data patch tool that moves within and irons data."
"They should improve the out of the box connectors that they provide. They should see if clients are really ready to adapt them."
"LeanIX has limited in-build diagramming capabilities, requiring the purchase of another tool. That is the main drawback of LeanIX because they don't have a built-in add-on product for diagramming."
"The solution’s API integration needs to improve. I would like to see a digital screen watch feature also in the solution."
"It would be beneficial to have additional features and capabilities to enhance mapping between applications, especially across domains where the relationships may not be direct."
"It's hard to predict the pricing of the system."
"Does a poor job of being able to allocate detailed costings to components within the network."
"When it comes to changing some of the features, I would like a little more leeway."
"It is annoying that ServiceNow keeps on changing back to Quebec every six months."
"Before implementing this solution, you should have the ITSM model in place for chain management requests. That is a prerequisite because you cannot perform tasks without it."
"It's a little expensive compared to other tools."
"The major area for improvement for our needs would be monitoring the metrics of the times to acknowledge and resolve issues and escalations."
"The customization that we are doing for the needs of our organization are difficult to do and could be improved."
"Licensing costs are very high."
"Loads slower than expected, and its user interface needs improvement. Support for this product also needs to improve on their response time."
LeanIX is ranked 1st in Enterprise Architecture Management with 18 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. LeanIX is rated 8.6, while ServiceNow is rated 8.4. The top reviewer of LeanIX writes "Streamlines the process of identifying apps nearing end-of-life or requiring retirement and facilitates informed decisions about app retention". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". LeanIX is most compared with Sparx Systems Enterprise Architect, MEGA HOPEX, ADOIT, iServer and Avolution ABACUS, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and JIRA Service Management.
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LeanIX has a ServiceNow connector for easy integration, that comes as add-on to the price of product.
Yes, there are number of use cases that such integration can be valuable. One example is identifying “crown jewels” asserts for the Risk Management. LeanIX can have application and data making plus application criticality, while SN can have an Application-to Asset mapping. Those together will provide critical assets that can be managed in a specific way in SN.
ServiceNow is an ITSM tool but does not enable development and operationalization of business/enterprise (process, capability, strategy) and IT architectures (it does handle physical structures but does not integrate with the models that describe the business as a whole which ideally should be the driver for IT decision making).
Architectures should be developed and managed in an architecture tool (i.e. QualiWare) that spans your organization which then feeds your IT operations area information as to application lifecycle, system valid to/from dates, etc. Your operational systems (i.e. Cherwell/Ivanti, ServiceNow) should feed performance and issues stats back to the architecture tool to provide a more comprehensive picture of the organization enabling management to make better strategic, business and technology investment decisions.
That is why a bidirectional link is required...
IMHO, ServiceNow is a complete ITSM tool, designed to support tradictional/waterfall and digital/agile "business" and is completely adherent with ITIL (and others frameworks). LeanIX offers a more limited setup of inventary, correlation and others tools (for example, offers only few ITIL domains), such as showed here https://docs.leanix.net/docs.
For market-time, features and maturity i'll choice ServiceNow but the price may be a problem.