We performed a comparison between Mendix and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."There are free online learning and certifications if a user would like to learn more and better understand the solution."
"It is stable."
"It is low code, where the developers can still develop in Java. That to us is very appealing."
"Enables us to rapidly create a complex application. We are also able to customize features that stakeholders in the corporation want to see, something that could not be done with other software. Our workflows and processes have evolved and improved. The fast iterations allow us to be nimble, get feedback from users, and do rapid updates."
"It is a brilliant solution."
"The integrated security saves a lot of time, especially when it comes to setting up user-roles and security. Also, database updates work automatically. There is no need to write queries to update the database, once you make an update."
"The initial setup is easy."
"Mendix code and coding logic are very visual. It looks like a flow chart rather than lines of code. Rapid development is what drew us to Mendix."
"It actually has quite a wide list of modules and processes. Currently, we are implementing project management and Scaled Agile Framework for one of our customers."
"The look and feel is a valuable benefit for adoption."
"It gave us professionalized, faster incident turn around times. Improved quality of information shared with our customers. Over time we build an extensive knowledge base that assists in both self-service as in services provided by the servicedesk when handling incidents."
"It has an excellent capability to integrate different access points."
"If you stick to the out-of-the-box solution, it's an easy setup."
"I find almost all the features valuable. It can do nearly everything except make your coffee, as my colleagues always say. It's got pros and cons, like every software, but the good thing about it is that it has a very structured approach."
"It's more about the ease of use of ServiceNow. Plus, everything is there in a single platform. If you need any additional functionality, you just need to enable the plugins without even installing anything on the servers"
"Very easy to implement and to respond to my clients' needs."
"The code refactoring tools could be better, especially for applications running for years. It's not bad, but it could be smoother. Also, writing new widgets can be trickier than it should be for some people, but not if you're familiar with Mendix."
"While the documentation is good, the development box could be better."
"It is expensive."
"It could use a more comprehensive widget creation studio in the IDE."
"It needs to provide an overview of model versioning control for the sake of the review process; better SCRUM board; an overview of model changes from the repository through Sprintr (SCRUM board). Also, a choice between versioning control system would be nice."
"We'd like to be able to write in C Sharp to develop code for Mendix."
"There needs to be an increase in the number of the UI components."
"I would also like to see automatic adjustment to the Java Heap, whenever an application load becomes too much for the application. It could also use hot database replication."
"When it comes to reference fields, there are some limitations where you aren't able to use them, like in relationship queries. In Remedy, when you click a menu, you get options directly, whereas here, if you use a reference field, it points you to a different form. So the UI experience totally changes for the end user."
"There's always a room for improvement in terms of the ServiceNow UI. For customers, the UI is something that is a continuous improvement."
"There is a need to learn scripting because as in the case of all the ITSM tools, scripting is needed for customization. If you're not very comfortable with scripting, then you may feel that you cannot do everything in ServiceNow without learning scripting."
"It should include information on navigating various user interfaces for creating diverse requests directed to different teams."
"Once a change request has been created once it's been approved and been submitted, there is no way to go in on that particular change request and submit an additional task."
"There is room for improvement in price."
"When we are using the solution on mobile phones on their networks the performance is reduced with a delay of approximately 8 seconds. There is less delay using the desktop computers connected to the WiFi or to the network directly."
"It's moving at a very fast pace. It is difficult for developers or engineers to keep up with it. That's the only issue."
Mendix is ranked 5th in Rapid Application Development Software with 48 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. Mendix is rated 8.4, while ServiceNow is rated 8.4. The top reviewer of Mendix writes "Low-code, helpful support, and great native mobile capability". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Mendix is most compared with Microsoft Power Apps, OutSystems, Oracle Application Express (APEX), Appian and Salesforce Platform, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM and Appian. See our Mendix vs. ServiceNow report.
See our list of best Rapid Application Development Software vendors.
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