We performed a comparison between Micro Focus ZENworks Asset Management and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."It is a scalable product."
"It's great for keeping everyone informed in the company - not just IT. Everyone becomes aware of change requests and incidents so the entire company is on the same page."
"ServiceNow provides quite good insights about what is happening in the organization."
"Very easy to implement and to respond to my clients' needs."
"Operations and maintenance costs have been reduced using this solution. We have been able to deliver faster solutions to our customers and track progress using live data."
"The pricing of the product is quite good. It's not too expensive."
"It has more extensive features as compared to the other competitors."
"We have found the service easy to use, although, we have ended up customising a lot of parameters."
"We have found change management and CMDB to be very useful."
"The product’s stability needs improvement."
"Loads slower than expected, and its user interface needs improvement. Support for this product also needs to improve on their response time."
"I would like to see more functionality in terms of custom workflows, not impacting the overall platform health."
"ServiceNow doesn't cater to the Middle Eastern market."
"For healthcare, which is a pretty audited environment, there are no concrete solutions for digital signatures, apart from our license with Adobe, so it requires orchestration."
"It should include information on navigating various user interfaces for creating diverse requests directed to different teams."
"Needs additional software titles and easier normalization."
"The reporting, which also includes dashboards, needs to be improved, and there should also be the ability to turn on and off portions of Project Management. Currently, as soon as you install the new version, you've got to go back there and make all the tweaks. There should be just a configuration file that goes to the new version. The Project Management module does not leverage the knowledge base the way it should, and there is no built-in ability to get to the articles. Resource management should be easier. It would be amazing if they can make resource management a little bit more graphical. There are other solutions that I've seen where resource management was a more visual experience."
"The product’s standard user experience is not the best."
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Micro Focus ZENworks Asset Management is ranked 19th in IT Asset Management with 1 review while ServiceNow is ranked 1st in IT Asset Management with 212 reviews. Micro Focus ZENworks Asset Management is rated 7.0, while ServiceNow is rated 8.4. The top reviewer of Micro Focus ZENworks Asset Management writes "Has an easy initial setup process, but its stability needs improvement ". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Micro Focus ZENworks Asset Management is most compared with , whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
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