We performed a comparison between Microsoft Azure App Service and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The user interface and the ability to quickly develop are the two main advantages of Microsoft Azure App Service. You can develop anything without having any coding experience and it is not complex and the components are easily customizable."
"Some of the features I found valuable are auto-scaling, SSL integration, cost-effectiveness, and the certificates provided by Microsoft Azure App Service."
"Debugging using Application Insights is a valuable feature."
"The solution is very simple to set up."
"I like that it's a ready-to-use, out-of-the-box solution that provides all of the necessary functions for customers, such as codes that can be quickly switched from the production version, or from test and DEV versions to production."
"The most valuable feature is the ability to scale the application."
"The most valuable features of this solution are the easy deployment, the scalability, and the Azure maintenance."
"The stability of Microsoft Azure App Service is good."
"I like that in ServiceNow creating workflows is simpler than that in HP Service Manager. Also, I really like the customization feature. It allows us to customize the service portal and permits us to do a lot of customization per business needs."
"I have found many features that are important and that are easier when compared to Remedy; for example, the Scripted REST APIs and the Flow Designer... The Client scripts are simpler when you compare with Remedy."
"The product's integration functionality in the change management module has significantly improved efficiency in our organization."
"It's easy to integrate. For instance, yesterday we closed the integration with SAP for the IP business management module to manage the forecast of projects. We created an interface between ServiceNow and SAP to control projects for accounting and on the forecast of the project. It was really easy. We don't have any problems with ServiceNow at the moment. As a company, they are improving constantly."
"The feature that I have found most valuable from ServiceNow is the ability to assign sub-tasks to different teams, including problem tickets and the regular and chain tasks."
"It offers enhanced and efficient communication between the requester and the four pillar EDR through an online chat platform."
"There are features included in the new release for intelligent software, like the chatbot. For HR services, the HR agent which is in that chatbot has been fantastic."
"The pricing of the product is quite good. It's not too expensive."
"I would like to see some significant improvement in the technical support provision for this solution."
"The setup is complex if you have no experience."
"Microsoft Azure App Service could improve by having better integration with on-premise solutions."
"App Service sometimes becomes very slow to respond, and it can be difficult to find the issue causing this."
"Can be improved by increasing the number of data centres worldwide."
"Extended uptime and improved speed would be beneficial for both development purposes and the free tier of the service. Currently, the uptime is limited to a few hours per day, which could be increased to provide more continuous and efficient usage."
"The solution needs better integration capabilities on the network side."
"It would be fantastic if Microsoft morphed after my exit service, removing it from subscriptions and moving it to different regions, especially for that service."
"The challenge with ServiceNow lies in its expansive portfolio of services. It can be complex, and users may find it expensive and challenging to understand. There is a need for a configurator within ServiceNow that guides users on how to utilize the tool effectively. This configurator should provide insights into licensing, team requirements, and the best licensing model based on whether companies prefer ownership or consumption-based models."
"Their cloud management is also not that great compared to other products."
"The capital expenditure neeed to get the tool up and running is extensive."
"Like all other IaaS, PaaS, and SaaS subscription cloud providers, ServiceNow is constantly improving by building new capabilities to expand the breadth and depth of its offerings while increasing its activities with partners to build more capabilities."
"It's too complicated and there are too many options."
"The technical support SLA can be improved because sometimes they take a long time to answer our queries."
"The user interface for accessing assistance sometimes disconnects."
"It's not very secure, it's web-based, and I prefer Remedy. Both the security and the web interface could be improved."
Microsoft Azure App Service is ranked 8th in Rapid Application Development Software with 38 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. Microsoft Azure App Service is rated 8.4, while ServiceNow is rated 8.4. The top reviewer of Microsoft Azure App Service writes "A solution with great server management and helps improve performance". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Microsoft Azure App Service is most compared with Microsoft Power Apps, Oracle Application Express (APEX), Pega BPM, Appian and Adobe ColdFusion, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo. See our Microsoft Azure App Service vs. ServiceNow report.
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