We performed a comparison between OpenText AppWorks and ServiceNow Now Platform based on real PeerSpot user reviews.
Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The monitoring aspect is highly valuable, as it offers an exceptional capability to track every minute of action performed by a business user in the global context."
"From a business perspective, the most valuable aspect lies in the optimization of processes."
"AppWorks is a very quick development platform with low-coding capability and strong integration with third-party systems."
"OpenText AppWorks has standard features such as system-to-system and human-to-human integrations, but what I find most valuable in the solution is its monitoring feature that tells you more about your processes, how to restart and how to stop each process, etc."
"In terms of the scalability and the handling of complexity, the customers are satisfied, and we also have confidence in the solution to achieve whatever implementations are required."
"We've automated several processes, including purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation. The recent versions of OpenText AppWorks, especially those incorporating low-code functionalities, have had a significant positive impact. In some cases, we've observed a remarkable reduction in development time, ranging from 50 to 75 percent. The MTP model and life cycle have facilitated rapid development cycles."
"We really appreciate the process automation and how can you create human tasks as one of your processes."
"One of the most useful features is the code is customizable, we can make it our own."
"ServiceNow Now Platform is quite useful, scalable, and flexible. The user interface is very good."
"ITOM Discovery is a great feature."
"ServiceNow can document and produce a historical working tool that deals with projects themselves. The user interface is another strong suit."
"In ServiceNow, the best features are the reports. We have more options there."
"The solution is fast enough for our workflow automations and has integration capability. It aligns with many use cases in our organization and for others we have planned."
"The product's most advantageous feature is platform innovation."
"Assignment Group history is really important to me."
"At this point, over and above what ServiceNow actually is, the key is that it's really nothing but a web service. Whether it's a form or anything, the best part is that you can easily leverage anything of ServiceNow for any application anywhere just by calling the REST endpoints and handling the request messages."
"A room for improvement in OpenText AppWorks is its user interface. It should have mobile compatibility because right now, you still have to make two applications with a user interface for Android and a user interface for iOS, so if OpenText AppWorks can provide one UI that can be used across all devices, that would make the solution better. An additional feature I'd like to see in the next release of OpenText AppWorks is a better UI in terms of the look and feel. Another feature I'd like to see in the next version of the solution is mobile compatibility because, at the moment, you have to make your application mobile-ready or compatible with mobile devices because there's no provision for it in OpenText AppWorks."
"There could be some improvements with the low code design part. It could be more customizable and more user friendly."
"There is room for improvement in the pricing structure."
"The crucial missing element is the archival function."
"OpenText AppWork's low-code capabilities can be enhanced by integrating them with AI offerings like Aviator."
"The integration could improve."
"The solution needs to continue to enhance the low-coding feature within the product itself."
"AppWorks could be improved by including BPM simulation."
"The price is a bit high and can be a bit of a barrier for some customers."
"The solution’s AI and NLP features could be improved."
"The initial setup requires a lot of customization based on the individual company's processes."
"The UI and mobile UI need to be improved."
"When it comes to integration, it can be complex compared to other tools I'm currently using."
"I feel that the solution's user interface is an area with certain shortcomings, where improvements are required."
"Bug and defect management are not available in ServiceNow."
"This platform is used more by large companies because it is a little bit expensive."
OpenText AppWorks is ranked 16th in Business Process Management (BPM) with 8 reviews while ServiceNow Now Platform is ranked 11th in Rapid Application Development Software with 36 reviews. OpenText AppWorks is rated 7.8, while ServiceNow Now Platform is rated 8.6. The top reviewer of OpenText AppWorks writes "Automates processes like purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation". On the other hand, the top reviewer of ServiceNow Now Platform writes "A highly scalable product that covers multiple areas, like ITSM, ITOM, and ITIL". OpenText AppWorks is most compared with Microsoft Power Apps, Appian, OutSystems, Mendix and Pega BPM, whereas ServiceNow Now Platform is most compared with ServiceNow, Microsoft Power Apps, Appian, Mendix and Unqork. See our OpenText AppWorks vs. ServiceNow Now Platform report.
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