We performed a comparison between ServiceNow and ServiceNow Now Platform based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It's great to do statuses or to review tasks."
"It is easily configurable and has a good developer society online, available for any issues from the backend."
"The Idea Portal and the PPM platform are most valuable. Their out-of-the-box dashboards and reporting are fantastic. I use them almost on a weekly basis. I have developed a couple of PMO dashboards for reporting. It is user-friendly. Everything is done through a navigation bar, and it makes things a lot easier that way."
"Good stable and scalable solution."
"What I like the most is that it's a common service data model and the fact that everything is available on one platform."
"It has more extensive features as compared to the other competitors."
"We have found change management and CMDB to be very useful."
"If you stick to the out-of-the-box solution, it's an easy setup."
"At this point, over and above what ServiceNow actually is, the key is that it's really nothing but a web service. Whether it's a form or anything, the best part is that you can easily leverage anything of ServiceNow for any application anywhere just by calling the REST endpoints and handling the request messages."
"The integration with other tools is pretty good."
"Learning materials, such as online courses, are readily available."
"We have seen a big improvement in the experience that we want to create for our end users."
"What I like most about the ServiceNow Now Platform is the flexibility of using JavaScript. I also like that the platform allows custom scripting, server-side scripting, and client-side scripting. Another valuable feature in the ServiceNow Now Platform is the Flow Designer which allows dragging and dropping code, and low code activities."
"ServiceNow offers a lot of features when it comes to IT service management and IT operations management. What interested me in ServiceNow was that a lot of service management."
"The level of automation within the platform is great."
"Now Platform's best features are collaboration, configurability, and customizability."
"When it comes to reference fields, there are some limitations where you aren't able to use them, like in relationship queries. In Remedy, when you click a menu, you get options directly, whereas here, if you use a reference field, it points you to a different form. So the UI experience totally changes for the end user."
"The asset management application could be improved. They have a lot of the infrastructure built, but it does not come with already made compatibility with some of the most popular vendors, such as Cisco and Microsoft. You have to fix it yourself."
"It should include information on navigating various user interfaces for creating diverse requests directed to different teams."
"The user interface could be much improved, and the developer tools and sets can be improved greatly, they are lacking."
"The solution's user experience could be improved concerning its UI and portals."
"The licensing needs to be divided into tiers in order to attract lower-level users."
"if I consider from the IT operations management side, ServiceNow is pretty premature on some things, especially the discovery, while the other tools like Micro Focus and BMC Remedy, those that have been in the market for quite some time. ServiceNow is evolving itself in the discovery piece of the future."
"There are Virtual Task Boards in the tool in the latest releases. There are many of them in the Scaled Agile Framework. There is some room there for improvement. It's really quite promising but, at the same time, it could be improved and I believe it will be improved soon."
"The UI and mobile UI need to be improved."
"From an improvement perspective, the product's complicated initial setup phase can be made a bit easier."
"There's always room for improvement, but I think the biggest challenge with ServiceNow is the licensing model. It's not very clear and changes frequently."
"ServiceNow Now Platform wants AI embedded in the product to make it more powerful. Generative AI that will be a part of ServiceNow Now Platform is an area of concern where improvements are required."
"The basic reporting system is rather static."
"Simplifying the user interface for both users and administrators is key. It is not very intuitive."
"I feel that the solution's user interface is an area with certain shortcomings, where improvements are required."
"In ServiceNow Now Platform, UI is an area with certain shortcomings requiring improvements."
ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews while ServiceNow Now Platform is ranked 11th in Rapid Application Development Software with 34 reviews. ServiceNow is rated 8.4, while ServiceNow Now Platform is rated 8.6. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of ServiceNow Now Platform writes "A highly scalable product that covers multiple areas, like ITSM, ITOM, and ITIL". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian, whereas ServiceNow Now Platform is most compared with Microsoft Power Apps, OpenText AppWorks , Appian, Mendix and Microsoft Azure App Service. See our ServiceNow vs. ServiceNow Now Platform report.
See our list of best Rapid Application Development Software vendors and best No-Code Development Platforms vendors.
We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.