We performed a comparison between Appian and ServiceNow Now Platform based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It provides us with real-time data on all connected systems in terms of how they're integrated with each other and how they are performing in a workflow manner."
"It has good integrations. We were looking for out-of-the-box integration with both on-prem and publicly accessible data sources. We needed integration with the cloud, OData, our REST API feed, and then on-prem passthrough to go to a SQL database or on-prem APIs through Azure local deployment, etc."
"What stands out are the speed of the product, the quick, easy development, and visual diagramming."
"The setup is easy."
"Rapid development with low-code makes it easier to quickly get apps implemented and the time to break-even and ROI is much faster."
"Good workflow engines that bridge the gaps of processes."
"The initial setup is easy."
"The technical support is excellent."
"Scalability-wise, it is a very good solution."
"It can integrate anywhere, and you can make any kind of workflow."
"The integration with other tools is pretty good."
"The incident management has been the most useful feature for us."
"This is a development platform that provides us with a strong database and a low code environment."
"ITOM Discovery is a great feature."
"We have seen a big improvement in the experience that we want to create for our end users."
"Learning materials, such as online courses, are readily available."
"We'd like improved functionality for testing new devices."
"Lacks integration with other products."
"We would like to have more granular control for interface styling."
"Occasionally, certain pre-made modules may not be necessary and customers may desire greater customization options. Instead of being limited to pre-designed features, they may prefer a more flexible version that allows for greater customization."
"Authoring tool is slow to use resulted in limitations on how quickly solutions can be built."
"I would like to see more features for enterprises. They would also benefit from adding documentation and training on their site."
"The ability of the interface to load automatic data is not great."
"Appian is easy to set up, but JBoss is complex. JBoss is the application server for running Appian."
"It is still difficult to build a set of services in ServiceNow. It can be done, but it is one of the more difficult things to do. If we're talking about scalability, we're talking about the ability to actually build that set of services a little easier."
"ServiceNow Now Platform wants AI embedded in the product to make it more powerful. Generative AI that will be a part of ServiceNow Now Platform is an area of concern where improvements are required."
"The licensing for this solution, with respect to the user, needs to be improved."
"In ServiceNow Now Platform, UI is an area with certain shortcomings requiring improvements."
"The price is a bit high and can be a bit of a barrier for some customers."
"This platform is used more by large companies because it is a little bit expensive."
"The UI is very bad and needs to be updated."
"The solution’s AI and NLP features could be improved."
Appian is ranked 6th in Rapid Application Development Software with 58 reviews while ServiceNow Now Platform is ranked 11th in Rapid Application Development Software with 36 reviews. Appian is rated 8.4, while ServiceNow Now Platform is rated 8.6. The top reviewer of Appian writes "Low resource consumption, easy setup, and stable". On the other hand, the top reviewer of ServiceNow Now Platform writes "A highly scalable product that covers multiple areas, like ITSM, ITOM, and ITIL". Appian is most compared with Microsoft Power Apps, Camunda, ServiceNow, OutSystems and Pega BPM, whereas ServiceNow Now Platform is most compared with ServiceNow, Microsoft Power Apps, OpenText AppWorks , Mendix and Unqork. See our Appian vs. ServiceNow Now Platform report.
See our list of best Rapid Application Development Software vendors and best Low-Code Development Platforms vendors.
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