We performed a comparison between OrbusInfinity and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable features are mainly the reporting side of things and the dashboard."
"I like the integration with the Office tools such as Visio and Excel. The integration with Excel helped us to be able to upload data very easily. Integration with Visio helps us to be able to make changes once and have a centralized diagram. We don't have versions of the diagram. This integration with the Office tools is very useful."
"The analytics - we like to keep track of how much work everyone is doing."
"The most valuable feature is the flexibility of development for customization."
"It offers enhanced and efficient communication between the requester and the four pillar EDR through an online chat platform."
"The solution integrates well with other products."
"The flow designer for application development is the most valuable. The newest version of flow designer allows us to develop applications quite fast. We can have custom and mobile applications. It has an interface for mobiles, and it also has a good reputation."
"Everything about the schema, including the design of ServiceNow, is great."
"The product's integration functionality in the change management module has significantly improved efficiency in our organization."
"The most impactful feature in our day-to-day operations is the ticket status, which provides crucial visibility into the progress of each resource or incident."
"The refresh cycles for our dashboards could be better. I keep complaining about that. The refresh is supposed to be once a day, but I would love it if it was real-time so that if I make a change to the data in iServer, I should see those changes immediately reflected in the dashboards. They use Power BI, and it seems they've scheduled their refresh to be once a day, which is not that good for us."
"We found a few issues with importing data and all the manipulation of data, especially when it came to the BI side of things because it utilized a particular template to be able to get certain reports. The user administrators could not manipulate it to get the right reports."
"The solution could improve by making the CMDB integrate with a CI better to allow it to be seen across multiple platforms."
"ServiceNow doesn't cater to the Middle Eastern market."
"It should include information on navigating various user interfaces for creating diverse requests directed to different teams."
"The customization that we are doing for the needs of our organization are difficult to do and could be improved."
"We find it good in general. Obviously, there are areas of improvement for every capability. As they evolve more, if they keep on adding more intelligence into the capabilities, it will improve. The improvement areas are more integration across the landscape and more intelligence for the overall capability of the solution."
"The capital expenditure neeed to get the tool up and running is extensive."
"The discovery of assets could be improved; right now they only allow for one domain."
"We can't update bulk tickets using a simple query language. Jira lets us update hundreds of tickets with one command. In ServiceNow, you need to select each task separately to close them. The dashboards could also be more user-friendly. Monday.com has better dashboards."
OrbusInfinity is ranked 22nd in IT Service Management (ITSM) with 2 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. OrbusInfinity is rated 8.0, while ServiceNow is rated 8.4. The top reviewer of OrbusInfinity writes "Cost-effective, integrates with the Office tools, and allows us to articulate all entities across the enterprise on one platform". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". OrbusInfinity is most compared with iServer, Ardoq and LeanIX, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our OrbusInfinity vs. ServiceNow report.
See our list of best IT Service Management (ITSM) vendors.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.