We performed a comparison between Pega Robotic Process Automation and Salesforce Sales Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA)."The most valuable feature of Pega Robotic Process Automation is the technique: you can create a user interface that can interact with a human being for attended robots."
"It was very smooth and very seamless to create automations."
"The initial setup is pretty easy and quite fast."
"The solution's automation handling capability has positively impacted the overall automation process in my experience."
"It is a good and matured solution."
"Pega Robotics offers all the required features to build end-to-end process automation like any other similar tools. It's unique development style using data line and control flow line makes it easy to debug through the flow."
"Pega is very mature. It's very old. They have grown with time, and they have learned. Other robotic process automation solutions are basically focused on only doing the automation, whereas Pega also gives you a workflow system so that you can create a workflow."
"Pega Robotic Process Automation's most valuable feature is that it is robust. Additionally, they have plenty of online documents that are good and Pega Academy is helpful, they are doing a great job. They give training on practical use cases. They take domain use cases, and they are great."
"The most valuable features of Salesforce Sales Cloud are ease of use. It is very simple for the sales team to use. You can integrate it with a lot of other systems."
"The most valuable features of the solution are reporting and dashboards."
"The most beneficial aspect of Salesforce Sales Cloud is my development life cycle will have been shortened."
"One of the most valuable features is the automation of Sales Cloud. It gives us the ability to easily—without the use of coding—create automation in order for us to do our work a lot more efficiently, whether it's notification reminders or certain automatic processes. There are a lot of things that Sales Cloud can do that, in my opinion, make everyone's jobs a whole lot easier and give them the visibility they need when they require it, when talking to customers and prospecting. It makes the account management process easier as well."
"The features of Sales Cloud most useful for testing and running email campaigns are highly valuable."
"On the high level, it's all about managing the clients, managing the opportunities around those clients, managing the tasks, calls, activities, all those things."
"Salesforce Sales Cloud is very reliable and provides good stability and security."
"The most valuable features of Salesforce Sales Cloud are increased productivity and business accuracy."
"The ease-of-use could be improved."
"The development experience needs to be improved."
"The handwritten structured and semi-structured data recognition accuracy is much lower and is an area that definitely needs to improve."
"There have been some scenarios where the bot was not able to replace some of the controls and could not recognize and personalize the task we wanted to automate."
"The new players such as UiPath and ABBYY are moving very quickly, but Pega is not. I'd definitely like to see Pega doing a few more interesting things on the AI or machine learning front so that we can use the platform for multiple things."
"The way integration classes are created could be improved."
"The orchestration needs to be better."
"I have faced many scenarios in the business workflow, where a few applications run on the Citrix environment. That could be a critical part of the process without which business won't be able to accept the automation solution. Because of one small bottleneck, you will lose a very good candidate for process automation."
"Sometimes they refresh the production environment, which can be a bit of a challenge."
"The licensing price could be cheaper."
"I would like if Sales Cloud had the flexibility to create or edit the forms used to submit requests. Right now, they're fixed, and users can't edit them. Only administrators have editing privileges, so it takes too long to make changes."
"The solution's configuration could be improved because getting a purchase order and administrating the right fields can be a real headache for us, especially when the Sales Cloud system enters an error stage."
"I would like to see licensing fees reduced in the next release."
"With the solution being very vast, they need to prioritize features."
"The setup of Salesforce Sales Cloud is complex. You need specialists in that area to be able to have a good setup. Once it's set up properly, running it is seamless. That's the most beautiful thing about Salesforce Sales Cloud."
"The solution's design could be improved."
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Pega Robotic Process Automation is ranked 9th in Robotic Process Automation (RPA) with 22 reviews while Salesforce Sales Cloud is ranked 3rd in CRM with 101 reviews. Pega Robotic Process Automation is rated 7.6, while Salesforce Sales Cloud is rated 8.4. The top reviewer of Pega Robotic Process Automation writes "Great for UI creation, helpful support services, and reliable". On the other hand, the top reviewer of Salesforce Sales Cloud writes "Vast, configurable, and offers great ROI". Pega Robotic Process Automation is most compared with UiPath, Blue Prism, Automation Anywhere (AA) and Microsoft Power Automate, whereas Salesforce Sales Cloud is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle E-Business Suite, SAP ERP and IQVIA Orchestrated Customer Engagement.
We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
