We performed a comparison between PRTG Network Monitor and ThousandEyes based on real PeerSpot user reviews.
Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can manage the entire system across the network and troubleshoot the pain points."
"We use the remote probes a lot for our branch offices. Instead of deploying the full instance of PRTG, we'll put a remote probe out there. This simplifies the whole deployment for us."
"Speed of deployment is one of the most valuable features."
"There is a simplicity to setting up the extra sensors. It's really easy for us to build infrastructure and start monitoring very quickly."
"It helps the entire organization become digitally enabled."
"The solution is very easy to use and the web provides information with ease."
"The initial setup was easy. We didn't have any issues with the process and everything rolled out smoothly."
"PRTG Network Monitor's best features are its flexibility, ease of implementation, user-friendliness, and intuitive interfaces."
"Its initial setup process is fast and easy."
"ThousandEyes gives companies better visibility."
"The most valuable features are integration and ease of use."
"The installation process is not hard at all."
"From our perspective, ThousandEyes stands out as an invaluable tool because of its deep and extensive capabilities."
"The company provides excellent service."
"The most valuable aspect of the solution was the ability to see how the connection quality is between the sites and get an alert if it was turning bad."
"The authentication overall - including to the VPN and LAN - is excellent."
"The most valuable feature of ThousandEyes is user-friendliness. It has been essential for us to have a solution that is easy to use."
"The Wi-Fi side needs improvement."
"I know we're going to move to Docker applications and I understand that PRTG does some monitoring regarding this. I do not know if it is complete. If it's not yet complete, it's something they should consider improving."
"We have had a few issues with the web elements, as far as the dashboard. With the dashboard, it has to be manually refreshed. Occasionally, we reboot the server, or at least web services, due to the web aspect."
"Scalability is the only major sticking point for me. There is a recommended number of sensors, which is around 10,000 and we're double that... The only option we have to scale is to buy another core, which would be a separate, stand-alone instance..."
"A room for improvement in PRTG Network Monitor is its sensors. Its application technology sensor, such as the IAS, .NET, etc., needs some improvement because it doesn't work as expected. For example, the IAS sensor doesn't give immediate information, and the information you get from it isn't of good value. The web GUI of PRTG Network Monitor also needs improvement because errors keep popping up if it's not been updated to the latest version. What I'd like to see in the next release of the tool is end-to-end topology mapping for the business model, and that should be required. There has to be a technical map. Technical mapping and topological creation are missing in PRTG Network Monitor, so I would like to see those in the future."
"Integration into service management ticketing systems could be better. They should simplify the integration into big service management platforms like ServiceNow, Remedy, and Cherwell. They're really into monitoring, but they don't do any self-resolution. It would be better if the company moved more into the AIOps space so that you could actually kick off some remedies. I know that you can execute some commands from the tool, but you need to develop those all yourself. It would be really handy if they had some auto-remedy scripts that they could develop on top."
"We're using more cloud services now. It would be useful to be able to get information back from these cloud services in detail, and display any issues within PRTG for the rest of our systems."
"PRTG does not allow us to scan devices like we can scan software or another problem in it. Also, I cannot draw graphical graphs in Woodview/look. Another problem is that we cannot draw a good diagram in PRTG."
"The remote probes seem to be a little bit buggy at times. They just stop working or they say they can't communicate. What we tend to do to is install the remote app onto the servers that we use. That seems to clear it up."
"They only offer synthetic requests."
"It would be nice if the solution covered other areas like server monitoring."
"The tool does not provide features for application-level monitoring."
"It might be practical to extend monitoring capabilities to include network devices"
"Once I fully use the tool 100%, I'm sure I would have something to critique, however, for now, I'm happy with it."
"It's an expensive solution."
"ThousandEyes could improve the dashboards by adding more features."
"Presently, it lacks the ability to integrate with other Cisco products."
PRTG Network Monitor is ranked 5th in Network Monitoring Software with 96 reviews while ThousandEyes is ranked 12th in Network Monitoring Software with 11 reviews. PRTG Network Monitor is rated 8.2, while ThousandEyes is rated 8.4. The top reviewer of PRTG Network Monitor writes "It's an all-in-one solution, and net flow is included in the licensing ". On the other hand, the top reviewer of ThousandEyes writes "Reliable. simple to set up, and offers fast monitoring capabilities". PRTG Network Monitor is most compared with Zabbix, Centreon, Nagios XI, SolarWinds NPM and ManageEngine OpManager, whereas ThousandEyes is most compared with Cisco Secure Network Analytics, Accedian Skylight, Dynatrace, SolarWinds NPM and AppDynamics. See our PRTG Network Monitor vs. ThousandEyes report.
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