We performed a comparison between Qualys VMDR and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."What I like about Qualys VM is the dashboard presentation. It's very good."
"The most valuable feature of the solution is the external channel."
"We also like the flexibility in their licensing."
"I am impressed with the VMDR feature."
"The solution is easy to use."
"It is very easy to use and there are lots of options. We can usually easily go through it and all of the things we want to configure, and we can configure everything to our specifications very easily."
"It's very configurable to adjust impact to systems."
"They also have threat detection which maps threats. There is a feed that comes from Qualys when a new vulnerability is found. It tells us which machines are infected with that vulnerability."
"The workflow makes things extremely efficient and it improves effectiveness."
"Remote access is most valuable."
"It gave us professionalized, faster incident turn around times. Improved quality of information shared with our customers. Over time we build an extensive knowledge base that assists in both self-service as in services provided by the servicedesk when handling incidents."
"We have found the service easy to use, although, we have ended up customising a lot of parameters."
"Identifies better ways to license software or eliminate unused software to save money."
"The most impactful feature in our day-to-day operations is the ticket status, which provides crucial visibility into the progress of each resource or incident."
"I like that it's always up and running."
"We used ServiceNow for change management, release management, and event management."
"The IoT scan is not great."
"The customer support is very bad."
"It is a struggle to be able to pull our report and to be able to do onboarding using automated tools."
"Could use additional security for the app."
"Improve the user interface."
"Qualys could be improved in its overall performance compared to other vulnerability management or scanning tools."
"Qualys VM's machine learning and artificial intelligence features could be improved."
"Sometimes we face a problem with accessing the tool and not getting an expected result. From a technology point of view, they need to look into this."
"The discovery of assets could be improved; right now they only allow for one domain."
"When it comes to reference fields, there are some limitations where you aren't able to use them, like in relationship queries. In Remedy, when you click a menu, you get options directly, whereas here, if you use a reference field, it points you to a different form. So the UI experience totally changes for the end user."
"The solution’s pricing is expensive and could be improved."
"It became kind of complex to set it up without a general lack of knowledge of the particular feature-function capabilities. Features and capabilities could have been explained better to the end-users."
"There is inherent complexity with this tool because of the number of things that it can do."
"In an upcoming release, there should be more administration tools."
"It should include information on navigating various user interfaces for creating diverse requests directed to different teams."
"Once a change request has been created once it's been approved and been submitted, there is no way to go in on that particular change request and submit an additional task."
Qualys VMDR is ranked 4th in IT Asset Management with 77 reviews while ServiceNow is ranked 1st in IT Asset Management with 212 reviews. Qualys VMDR is rated 8.2, while ServiceNow is rated 8.4. The top reviewer of Qualys VMDR writes "Good visibility but expensive and needs better support". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Qualys VMDR is most compared with Tenable Nessus, Tenable Security Center, Rapid7 InsightVM, Microsoft Defender Vulnerability Management and Tenable Vulnerability Management, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our Qualys VMDR vs. ServiceNow report.
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