We performed a comparison between ServiceNow and Temenos Quantum based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Your time-to-market, or TTM, becomes faster when you use ServiceNow. Even individuals that are not tech savvy can quickly change processes and workflows in it. This can make the organization as a whole more agile."
"ServiceNow provides quite good insights about what is happening in the organization."
"We always get good support."
"It's a straightforward and effective approach that minimizes the need for extensive explanations."
"The most valuable aspect of the solution is the possibility of the application development cap so that we can digitize workflows."
"The workflow capability for easy setup is powerful."
"Data in reports and dashboards are easily accessible."
"The most valuable feature is that this is a Cloud solution."
"It is an important solution for reducing the development efforts by developing a mobile application efficiently, in a shorter period of time, across multiple platforms, such as Android and iOS."
"The most valuable features of Temenos Quantum are user-friendliness and customizability."
"The best feature is the Kony Studio, which is the product that is used to develop interfaces."
"I like the complete, professional social site."
"Its greatest advantage lies in its exceptional security and robustness."
"The initial setup of Temenos Quantum was easy."
"You can build your own customized, native, mobile applications in an efficient matter."
"The best thing about Temenos Quantum is how it smoothly connects with Temenos Fabric. This simplifies our quantum application by handling identity, authentication, and security tasks seamlessly, saving us from extra coding."
"It's not very secure, it's web-based, and I prefer Remedy. Both the security and the web interface could be improved."
"The user interface could be much improved, and the developer tools and sets can be improved greatly, they are lacking."
"Change Management is the area I have found that this tool can be improved because there are so many fields which are missing, such as urgency of the customer request and how the priority is defined. These are some of the areas in which I found that BMC Remedy is much better than ServiceNow."
"For healthcare, which is a pretty audited environment, there are no concrete solutions for digital signatures, apart from our license with Adobe, so it requires orchestration."
"The biggest complaint I have is that the ServiceNow search engine is not very robust."
"The solution could be made cheaper. Machine learning and artificial intelligence should be introduced in the next release."
"It's moving at a very fast pace. It is difficult for developers or engineers to keep up with it. That's the only issue."
"This solution needs to be improved for global use. Currently, it's very oriented to the processes and needs of the US customer base, like their compliance solution or GRC (Governance, Risk, and Compliance), and not so much for customers from other parts of the world. Some users may like the things that ServiceNow is improving, but those are very oriented to users based in the United States and Europe."
"There is definitely room for improvement, especially in the areas of AI, AR, and DR for mobile and web applications"
"The technology of the solution needs an update. It is deficient in terms of connectivity."
"The security and the interface technology could be better in Temenos Quantum. Additionally, a module that can display all the activities that have been done in the system would be helpful."
"Some features are only enabled for paid users. It would be much better if they enabled those features without having to pay. I would also like to see them publish information about future technologies on the Home screen under a separate tab. That would be an improvement."
"It would be highly beneficial if future iterations of Temenos could incorporate support for QR-based payment methods, as it would enhance the platform's capabilities and align it more closely with modern payment trends"
"When developing our application, we also encountered certain issues related to delays and time-consuming builds."
"Temenos Quantum is not quite stable yet."
"Temenos Quantum needs to improve its usability. It lacks information on the network. We have to contact the support when we are stuck with something."
ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews while Temenos Quantum is ranked 19th in Rapid Application Development Software with 15 reviews. ServiceNow is rated 8.4, while Temenos Quantum is rated 7.2. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of Temenos Quantum writes "Though a secure tool for building applications, there is a need to improve its stability". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo, whereas Temenos Quantum is most compared with OutSystems and Microsoft Azure App Service. See our ServiceNow vs. Temenos Quantum report.
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