We performed a comparison between ServiceNow and VMware Aria Operations based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."Your time-to-market, or TTM, becomes faster when you use ServiceNow. Even individuals that are not tech savvy can quickly change processes and workflows in it. This can make the organization as a whole more agile."
"ServiceNow has been implemented to streamline team workflows across different departments in our company. Users, including traveling leaders, were able to approve requests and authorize additional rights through the mobile platform."
"HR Case Management and Customer Service Management are two of the key areas which clients are using."
"The solution has a user-friendly interface."
"I like that it's always up and running."
"Identifies better ways to license software or eliminate unused software to save money."
"I have found the workflows and integration the most valuable in this solution."
"The biggest feature is that it is cloud-based, so it's always updated, it's always current. We don't have to worry about patches, revisions. We're always working with the latest version."
"If the network goes down between our office and one of our data centers then it is able to detect that. It will provide you ways to get a deeper understanding of the issues, and it will suggest resolutions."
"vRealize looks at your data over time, at the performance of the machine over time. It can make assessments of the machine's health, based on that, for example, if there are sudden changes... we actually found a machine that had been compromised because it started doing a lot more work after hours and at weird hours."
"It allows for a bit more transparency regarding consumption and it also helps us plan ahead."
"It gives the real-time info that we need to diagnose any problems that we have with our VDI infrastructure."
"The tool helped the organization in all monitoring tasks when being delivered as a service for customers helps them to generate early alarm templates, being a cloud service provider is delivered as part of the IaaS to generate memory consumptions processing and storage additionally can be configured parameters such as networking and services that are configured on virtual machines."
"It enables me to anticipate our system needs, to be able to know if a host is overloaded, to be able to move things off of it... vROps has really helped us focus in on where the trouble spots are, to be able to alleviate those problems before they even become problems, so it's great."
"The most valuable feature is the way you can look at your virtual machine and see if it's using too many resources or not enough, and you can add resources to it if you need to, or take some away to save on them."
"I have found the backup extremely useful in my use cases."
"One thing I don't care for is the reporting and the way it functions."
"Once a change request has been created once it's been approved and been submitted, there is no way to go in on that particular change request and submit an additional task."
"There is room for improvement in price."
"When it comes to reference fields, there are some limitations where you aren't able to use them, like in relationship queries. In Remedy, when you click a menu, you get options directly, whereas here, if you use a reference field, it points you to a different form. So the UI experience totally changes for the end user."
"All the screens are similar. It's the same platform for everything and you need to familiarize yourself with it. In the past, you used to have one screen per application. Now, you have everything integrated into one. Everybody will manage the same screen and they need to navigate into the same screen as the Internet Explorer with a toolbar with the categories and look for the things you want to see or the models you want to use."
"ServiceNow's mobile app should be seamless and it is not right now."
"It's a little expensive compared to other tools."
"The solution is lacking in the mobile application area that could be improved."
"Maybe the interface is a little bit archaic. It needs to be updated and again we're on view 6.2, we're not even on 7 yet. So maybe it's changed, but a more modern look and approach."
"I would like to find a tool that is a single pane of glass for everything. The endpoint operations agent doesn't really do much when you install it on an endpoint - for example, on a Windows Server or a Linux server. You don't really get any beneficial information at the OS level from VMware tools."
"The solution could improve by having more APIs, customized alerts, and documentation."
"It's mostly user-friendly and intuitive. They're improving their dashboards which makes it a lot easier. Sometimes, drilling down and trying to find the exact thing you're looking for can prove challenging at first, but it's getting better."
"It wasn't exactly proactive. It was supposed to, but there were a lot of delays. It could also be because of our infrastructure and the way our network was set up. If vROps could be more proactive, that would be nice. It is nice to have the information beforehand, but when there is downtime, it takes a lot of time for us to be able to see an issue in real-time, which becomes a bit challenging. If there is a way to improve the data collection for the whole vCenter that would be nice because data collection takes a lot of time."
"More HTML 5 would also be good. I wish vSphere Client would mirror it. I wish they announced it on day one of 6.7."
"The automation piece could be done simpler."
"The deployment of the solution can be improved by making it less complex."
ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews while VMware Aria Operations is ranked 1st in Virtualization Management Tools with 360 reviews. ServiceNow is rated 8.4, while VMware Aria Operations is rated 8.2. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of VMware Aria Operations writes "It has good stability, but the report-generating feature needs improvement". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo, whereas VMware Aria Operations is most compared with VMware Aria Automation, VMware vSphere, IBM Turbonomic, Nutanix Prism and Veeam ONE.
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