We performed a comparison between ServiceNow and Zoho Creator based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Very easy to implement and to respond to my clients' needs."
"The workflow makes things extremely efficient and it improves effectiveness."
"ServiceNow has also enabled our Management Consulting business to provide Digital Transformation services for our clients the world over, as we use the platform as an accelerator for doing IT Target Operating Model transformations."
"Discovery has reduced, on average, the time to build/deploy devices within our environment by one hour. This may not seem like much but it adds up over time. It also reaps additional time savings with its ability to capture changes through subsequent discoveries over the life of the device."
"It's great to do statuses or to review tasks."
"ServiceNow is a cloud solution. That fact was very important for us, that it is not an on-prem solution, as it reduces our internal cost of support."
"ServiceNow was the first true enterprise to service management platform."
"You can have it installed and up and running within hours if you know what you're doing. Time to market would be one of the main things to consider."
"The most important thing is Zoho Creator's functionality. Other cloud platforms cannot provide its functionality."
"The product’s MIS feature is very valuable to us."
"It is very easy to build applications on the product."
"Can access information from other Zoho packages and you can write custom scripts."
"Zoho Creator helps to maintain the products in development."
"While using Zoho Creator, we can establish alternative interfaces to connect with Zoho applications. This enables us to run desired automation and workflows without exhausting the API limits."
"The solution's flexibility and quick turnaround are valuable."
"I just like the simplicity of it."
"It's too complicated and there are too many options."
"The solution's user experience could be improved concerning its UI and portals."
"The challenge with ServiceNow lies in its expansive portfolio of services. It can be complex, and users may find it expensive and challenging to understand. There is a need for a configurator within ServiceNow that guides users on how to utilize the tool effectively. This configurator should provide insights into licensing, team requirements, and the best licensing model based on whether companies prefer ownership or consumption-based models."
"Its setup is tough. It takes a lot of knowledge and a lot of experience."
"It's a little expensive compared to other tools."
"I find ServiceNow to be a little bit clunky. If I need to report an issue they have a number of different options. I can report an issue, I can ask a question, I can make a request and it has varying levels of importance or levels of attention required. I find that what's required to submit is not always clear."
"It's missing monitoring capabilities."
"Loads slower than expected, and its user interface needs improvement. Support for this product also needs to improve on their response time."
"I would rate the scalability a seven out of ten. So some room for improvement as well for scalability."
"Zoho Creator falls short on data management, so we must connect it to other databases to handle larger datasets. However, it may still be sufficient for smaller databases. Better templates and examples for support teams or programming could be improved. Learning the Zoho Creator language, known as "Deluge," can be challenging for native programmers, so having clear examples and training materials would benefit users."
"They should allow for more UI customization."
"We face issues while moving from one form to another form. We have a negative impression of the tool's support since they do not provide us assistance with our queries. They don't have solid answers to our questions."
"The layout of the form site needs some improvements because you can only create a basic layout and templates in the forms."
"When you're developing database-type applications, there is no way to see the actual database tables. They call them forms, and I don't like that. Zoho should also provide better user guides."
"They still don't have a PDF conversion feature."
"Could have more pre-built integrations for pulling data from the wider Zoho ecosystem as well as other systems."
ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews while Zoho Creator is ranked 12th in Rapid Application Development Software with 19 reviews. ServiceNow is rated 8.4, while Zoho Creator is rated 8.6. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of Zoho Creator writes "The solution provides accessible and high functionality at a competitive price point". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo, whereas Zoho Creator is most compared with Microsoft Power Apps, Mendix, Oracle Application Express (APEX), Caspio and Appian. See our ServiceNow vs. Zoho Creator report.
See our list of best Rapid Application Development Software vendors.
We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
