We performed a comparison between SolarWinds NPM and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.
Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can manage the entire system across the network and troubleshoot the pain points."
"The single dashboard is a valuable feature."
"Technical support has always been great. They are very responsive. We've been satisfied with their level of support."
"I like SolarWinds support because it's 24/7. You describe your issues, your situation and maybe two or three hours later you can discuss a solution with a technical engineer."
"Being able to easily, and quickly obtain disc space statistics from servers and determine how much was free or used on various volumes."
"I love the GUI. Almost everything is accessible through the web interface. It is very user-friendly. It is easy to drag and drop resources wherever you want them."
"The solution ranks as one of the top five monitoring tools."
"I believe the ease of setup and use, including everything, from the initial installation to the discovery of devices is the most valuable."
"The most valuable feature is the graphical user interface."
"What I've found most valuable about the solution is that it's scalable."
"The flexibility to develop and consolidate many solutions into one platform is great."
"The modeling required to setup ITSI has been very helpful in providing us a better understanding and a logical view of our services. The modeling is flexible and can be as granular or high level as our needs dictate."
"The most valuable feature is the Glass Tables. It gives you a nice, good overview of your KPIs. It's really slick and clean."
"We have a lot of teams using Splunk and they would be blind without it."
"It's scalable and expands well."
"The KPS used to automate the integration policy is the most valuable feature of Splunk ITSI."
"The solution has been stable."
"The most valuable features are the mapping of the entities, which provides a comprehensive analysis, and the service analyzer for thresholding."
"The technical support needs improvement."
"The Wi-Fi side needs improvement."
"They need to work on their automation and automatically discover devices. They are not very good at automatically discovering devices."
"In terms of scalability, there is room for improvement. When you start monitoring, if you have so many interfaces and you're trying to monitor them at a faster interval, or a shorter interval, you get to a point where you need to request another node."
"There isn't support available to us as they don't offer support in our country."
"The solution could improve in many areas, such as the marketing and description of the products, providing areas of improvement, cloud capabilities, and being able to be more streamlined with the current integration points with other applications."
"SolarWinds NPM could improve the graphics of the interface and more customized reporting."
"The root cause analysis and installation faults are not clear."
"If they did some type of synthetic monitoring, it would have been better."
"The solution does not offer much customization so is somewhat inflexible."
"Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal."
"ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties."
"The solution should integrate more features in NEAP."
"We have problems doing upgrades and operating alternate new versions."
"Splunk ITSI lacks out-of-the-box solutions for enterprise users."
"We'd like them to show more inputs on the dashboard."
"The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards."
"The data recovery has room for improvement."
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SolarWinds NPM is ranked 4th in Network Monitoring Software with 147 reviews while Splunk ITSI (IT Service Intelligence) is ranked 5th in IT Alerting and Incident Management with 30 reviews. SolarWinds NPM is rated 8.2, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of SolarWinds NPM writes "High-level, comprehensive, and proactive monitoring in a user-friendly interface". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Helps improve our incident response time, and our mean time to resolve, but visibility is limited". SolarWinds NPM is most compared with Zabbix, PRTG Network Monitor, ManageEngine OpManager, ThousandEyes and Entuity, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Dynatrace, Grafana, Splunk APM and BMC TrueSight Operations Management. See our SolarWinds NPM vs. Splunk ITSI (IT Service Intelligence) report.
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