We performed a comparison between Splunk Infrastructure Monitoring and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution's most valuable aspect is its ability to get information about all of the security measurements in my environment."
"We haven't really experienced any glitches or bugs."
"The data collection from our VMs, containers, databases, and backend components is valuable."
"It's a very easy-to-use solution."
"The most valuable feature in this solution is the log searching."
"The ability to create custom dashboards is one of the best features and that's typically why most people deploy Splunk. Users can create dashboards for just about anything."
"Splunk Infrastructure Monitoring gives us complete visibility without the need for storage."
"It can monitor, get the data, and then report on the data."
"The glass tables are very helpful."
"The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times."
"The most valuable aspect lies in its utilization of predictive analytics to anticipate and prevent incidents within a window of twenty to thirty minutes."
"We liked the built-in calculation of health scores."
"One particularly useful feature of Splunk ITSI is the ability to create custom services."
"The KPS used to automate the integration policy is the most valuable feature of Splunk ITSI."
"In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results."
"The most valuable features are the mapping of the entities, which provides a comprehensive analysis, and the service analyzer for thresholding."
"We have both on-prem and cloud, and the challenge is getting all our log data aggregated or streams aggregated so that it is real-time. We do a pretty good job of that, but our organization is not using it as a security platform when it can do a great job of that."
"The implementation can be more user-friendly."
"Splunk would be better if some tools were integrated to be able to take action on security or network concerns."
"I would like to see an improvement and some innovation in the customer interface."
"We still use Splunk Enterprise licensing. A lot of the newer features go into Splunk Cloud before Enterprise. We're not looking to switch our licensing over, so we're falling behind on the newer features."
"Splunk could be better integrated with configuration manager solutions so we can automatically resolve issues without human interference."
"There is a lot of room for improvement with the automation."
"They need more EDR functionalities."
"The end-to-end visibility in Splunk ITSI is limited and has room for improvement."
"Splunk ITSI consumes a lot of CPU resources."
"It could be a little easier to use with the thresholding. We've struggled a little bit with thresholding."
"The cost of the license could be lower."
"We experience occasional delays in receiving solutions from Splunk technical support. Splunk's support for P3 cases seems inadequate, as they frequently switch support personnel. For instance, in a single P3 case, we had three different technical support representatives assigned. We were ultimately forced to escalate the issue to our account manager to get it resolved. In essence, we never receive complete support from a single point of contact; instead, the support team keeps changing, necessitating us to explain the problem from scratch each time."
"The problem becomes the price, as Splunk is an expensive product."
"Splunk ITSI lacks out-of-the-box solutions for enterprise users."
"It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs."
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Splunk Infrastructure Monitoring is ranked 15th in IT Infrastructure Monitoring with 24 reviews while Splunk ITSI (IT Service Intelligence) is ranked 4th in IT Alerting and Incident Management with 30 reviews. Splunk Infrastructure Monitoring is rated 8.2, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of Splunk Infrastructure Monitoring writes "Helps to ingest a massive amount of raw data and use it effectively". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Helps improve our incident response time, and our mean time to resolve, but visibility is limited". Splunk Infrastructure Monitoring is most compared with ServiceNow IT Operations Management, Nagios XI, Amazon CloudWatch, Cisco Intersight and ControlUp, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Dynatrace, Grafana, Splunk APM and BMC TrueSight Operations Management. See our Splunk ITSI (IT Service Intelligence) vs. Splunk Infrastructure Monitoring report.
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