We performed a comparison between Splunk ITSI (IT Service Intelligence) and Zabbix based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable features are the service analyzer and Glass Tables."
"The solution is easy to scale."
"It's scalable and expands well."
"The observability is great and valuable."
"We liked the built-in calculation of health scores."
"One particularly useful feature of Splunk ITSI is the ability to create custom services."
"Splunk ITSI helps us secure our environment by allowing us to create automatons that run when alerts are triggered."
"The solution has been stable."
"Zabbix is good for discovery."
"Zabbix is scalable."
"The most valuable feature is the support for monitoring Cisco switches."
"Zabbix is a cost-effective solution. We're a small organization with a few dozen devices to monitor, and it was available for free. We can see what we need. We haven't done an in-depth analysis on it, but we're currently okay with the product."
"There is a problems page that shows us every warning or problem that occurs on our VMs globally. The map screen is also really useful because this is something that was missing. I don't know every other tool in the market. So, I don't know if this is a good point of only Zabbix, or other tools are also doing it, but from my point of view, this is the most useful page that I use, along with the problems page that efficiently lists the problem, recovery time, ending hours, starting hours, and so on."
"We value the auto-host discovery, template import, bulk import/export features. Newer versions also add nice features, such as multi-IP per host."
"SNMP monitoring, source discovery, and alert triggering are most valuable."
"I'm supervising all the IT departments, and Zabbix seems quite good for them. It provides graphics and information in real time. We get alerts about crashes on the system, enabling us to quickly repair issues. We can easily find devices with problems."
"I believe the refresh time should be faster."
"Splunk ITSI lacks out-of-the-box solutions for enterprise users."
"The problem becomes the price, as Splunk is an expensive product."
"The cost of the license could be lower."
"It would be good if an interface was included in the next release."
"We also faced challenges relating to UI development."
"It could be a little easier to use with the thresholding. We've struggled a little bit with thresholding."
"We'd like them to show more inputs on the dashboard."
"They should open an SSH session from the web interface."
"There are a lot of areas for improvement, specifically in the dashboards and reports functionalities."
"One of the things we don't like is that Zabbix has a license structure with a price that is high compared to the competition. It's very high, for example, compared to something like Microsoft Teams."
"Zabbix isn't a great tool for cloud-specific monitoring - its connection to public clouds needs to be improved. Other areas for improvement would be the lack of dashboards and integrations."
"The user web interface is a little bit too basic, we need to link Zabbix to Grafana to have more options, such as graphs and charts. The interface needs to be improved. Additionally, there could be better integration with Grafana API."
"When we have a problem, we have to do a lot of research to solve it."
"To improve Zabbix, adding more features to support the monitoring of modern workloads like containers would be beneficial."
"Correlation of events would be a wonderful addition."
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Splunk ITSI (IT Service Intelligence) is ranked 12th in Application Performance Monitoring (APM) and Observability with 30 reviews while Zabbix is ranked 10th in Application Performance Monitoring (APM) and Observability with 101 reviews. Splunk ITSI (IT Service Intelligence) is rated 8.2, while Zabbix is rated 8.2. The top reviewer of Splunk ITSI (IT Service Intelligence) writes "Helps improve our incident response time, and our mean time to resolve, but visibility is limited". On the other hand, the top reviewer of Zabbix writes "Allows any number of customizations but lacks functionality for finding root causes". Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Dynatrace, Grafana, Splunk APM and Azure Monitor, whereas Zabbix is most compared with Centreon, Checkmk, Nagios Core, Amazon CloudWatch and SolarWinds NPM. See our Splunk ITSI (IT Service Intelligence) vs. Zabbix report.
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