We performed a comparison between 3CX Live Chat and Genesys PureConnect based on real PeerSpot user reviews.
Find out what your peers are saying about 3CX, Kamailio, Digium and others in Unified Communications."3CX is useful and easy to use. I can talk to my colleagues from anywhere."
"3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution."
"3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."
"With the reporting feature you can get all the incoming and outgoing call details."
"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."
"Mobility features and remote extensions work well."
"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."
"The integration between the video and voice is the most valuable solution."
"Can integrate with a lot of gateways in voice."
"The support team can appear to be condescending."
"Having a video call would be a nice idea."
"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."
"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."
"It could be better in terms of providing more options for call recording."
"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."
"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."
"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."
"Customer support can sometimes be delayed."
3CX Live Chat is ranked 1st in Unified Communications with 54 reviews while Genesys PureConnect is ranked 7th in Unified Communications with 1 review. 3CX Live Chat is rated 8.8, while Genesys PureConnect is rated 9.0. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Genesys PureConnect writes "Provides great functionality". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Cisco VoIP PBX, Webex, Kamailio SIP Server and Fortinet FortiVoice, whereas Genesys PureConnect is most compared with Genesys Cloud CX, NICE CXone, Cisco Jabber, Kamailio SIP Server and Calabrio WFM.
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