We performed a comparison between ABBYY Vantage and IBM Datacap based on real PeerSpot user reviews.
Find out in this report how the two Intelligent Document Processing (IDP) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The UI is user-friendly and ABBYY Vantage supports over 100 languages."
"Verification Station is valuable."
"The initial setup is not difficult. The vendor provides technical documents to assist with deployment."
"I like that it has the capability of processing a high volume of documents with great accuracy."
"The most valuable feature of ABBYY Vantage is flexibility. You are able to edit at a granular level providing good control over the process. Additionally, the brochures and guides were helpful in learning the solution."
"ABBYY Vantage is user-friendly...The deployment process can be done in a few minutes."
"Vantage is flexible and customizable. It's a low-code/no-code tool, so you don't need to get into detailed coding. You can also use AI to accomplish medium-complex tasks."
"There are a lot of options in ABBYY FlexiCapture, and it is very vast. I have worked with multiple OCR tools, and I found ABBYY FlexiCapture to be the most accurate tool."
"The most valuable features of IBM Datacap is the capturing and recognizing of pages, documents as well as the scanner and barcodes."
"There's something that's very unique about IBM DataCap. It provides me with a good solution for extracting, reading the QR codes, and scanning them. In this stage, we are working in a UIT phase before implementing this protocol in all our branches. From my initial observation, IBM DataCap is good, it is not working too fast, but in a good manner for us."
"Both Datacap Studio and Datacap Navigator are great features."
"The second thing that I like about Datacap is the fingerprint capture which is easy to configure on Datacap. From the form of the document, if a document is redundant in the same department, we can configure the capture based on the form of the documents"
"I work for an insurance company, and we use Datacap for document processing."
"It is very easy to develop this software. It is low code, and if you can't find the things you need on it, you can develop custom actions with more complex code underneath. They sync well, which is very useful for automating a lot of processes. It is a really valuable feature for the clients because we can ingest information and automate plenty of processes for them. The operators don't have to waste that much time on tasks. With Datacap, they can be automated."
"The installation of the solution is very simple."
"The most valuable feature is its ability to capture data, which changes all the time into different formats."
"This solution should have better integration with RPA solutions such as Blue Prism."
"ABBYY Vantage could improve the processing of handwritten notes."
"ABBYY's support model could be improved because we get some complaints from customers regarding the amount of time it takes and the kind of responses we get. They also need to improve their professional services team and train them to support customers better during custom implementations."
"We would like the workflow building within this solution to be more transparent, which would allow us to model the process."
"They say that they have invoice training or document training where if you put in a certain number of documents of the same type and you fix it once, twice, or a few times, it'll automatically be able to read the same document perfectly without you having to create a layout for it to follow. That has never worked properly for any project, so I just stopped recommending it completely. We spent time trying to test and getting a bunch of invoices to test it with, and in the end, it just didn't do what it needed to. If they fix that or if they can improve on that, that would be great. It will save a lot of time for a lot of people, and it will allow people with less experience with ABBYY to be able to use it."
"There are certain controls like radio buttons and checkboxes that when reading PDFs, really doesn't go well with the RPA."
"There is always room for improvement in any product. Some of the configurations for the machine learning models for invoice reading are fairly complicated. There is so much customization that is possible with that sort of thing, so it makes sense that there are a lot of options, but some of the more important ones can be a little better streamlined or more upfront. Currently, machine learning models are a little bit difficult to configure satisfactorily."
"The integration with UiPath is not good. I would like to see more documentation and guides to help gain more in-depth knowledge of how to use ABBYY FlexiCapture."
"The user interfaces for exception processing can be tweaked. I commonly find that we try to tweak and customize some of those components to more of what the industry standard is. The product is still trying to play catch-up a little bit in those areas."
"Third-party integration could be improved; it's very slow."
"Datacap's technology seems a little behind the industry. It's still using the old .NET framework. They should move to .NET Core and start integrating some machine learning. You can do some integration yourself, but you expect a solution to include the latest machine-learning approaches if you're paying reasonable money for it."
"Its weaknesses are primarily tied to the lack of available resources and expertise in the market to effectively support and provide solutions and services to each customer for seamless implementation. Expertise in this specific product is rare throughout the market. One key reason is the product's limited downloads. Additionally, archiving solutions are often perceived as complex and challenging, dissuading many companies from venturing into this domain. Consequently, partners who specialize in archiving solutions are always seeking straightforward, uncomplicated options that are easy to manage and meet customer expectations."
"The technical support is horrible. They have downsized the support teams too much. They've outsourced some of them along with some of the development, and they're just stretched too thin."
"I've faced some bugs or issues. They should do deeper testing of the product before releasing it because some of the bugs that I found were a bit simple. I understand that it is a massive product, and some of the functionalities can get overlooked."
"I would like to see integration of Watson AI technology into Datacap."
"I would like better ease of use and more support options."
ABBYY Vantage is ranked 1st in Intelligent Document Processing (IDP) with 46 reviews while IBM Datacap is ranked 8th in Intelligent Document Processing (IDP) with 26 reviews. ABBYY Vantage is rated 8.0, while IBM Datacap is rated 7.6. The top reviewer of ABBYY Vantage writes "Genius-level AI with very easy setup and implementation processes". On the other hand, the top reviewer of IBM Datacap writes "The ability to connect this information with the appropriate database and recognize it irrespective of the format or source is an extremely valuable feature". ABBYY Vantage is most compared with UiPath Document Understanding, UiPath, HyperScience, Microsoft Power Automate and Tungsten RPA, whereas IBM Datacap is most compared with Microsoft Power Automate, Tungsten TotalAgility, HyperScience, OpenText Intelligent Capture and UiPath. See our ABBYY Vantage vs. IBM Datacap report.
See our list of best Intelligent Document Processing (IDP) vendors and best Robotic Process Automation (RPA) vendors.
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