We performed a comparison between IBM Datacap and Tungsten TotalAgility based on real PeerSpot user reviews.
Find out in this report how the two Intelligent Document Processing (IDP) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"It reduces human error and saves time."
"It is highly extensible, which we found to be most valuable. It is a very extensible solution because it is based on configurable rule sets. We were able to amend and adjust the solution and very easily add custom code and custom components. It does require some programming experience, but we found that not to be an issue. We liked its extensibility."
"I can have all scanners accessible from my end."
"The standout feature of this intelligent product is its remarkable capability."
"I work for an insurance company, and we use Datacap for document processing."
"The most valuable features of IBM Datacap is the capturing and recognizing of pages, documents as well as the scanner and barcodes."
"The solution offers many features that are beneficial for customers."
"I like Datacap's integration with FileNet because financial companies use that export. The second part is web services integration, which is effortless to implement."
"What I find most valuable in Kofax TotalAgility is its OCR feature. I also find its workflow and business process management capabilities valuable. Kofax TotalAgility also has good integration with other solutions and has an API call feature."
"Kofax TotalAgility is a single package. They provide you with OCR capabilities, BPM capabilities, and case manager features."
"Its integration capabilities are valuable. It has low code/no code features. You have to do minimal coding."
"The most valuable features of this solution are automation, ease of billing processes with the process net, and low to no code development."
"It's not so complex to design what you need to."
"Kofax TotalAgility is stable."
"Great with recognition providing a high level of confidence."
"It is user-friendly and has good documentation. It's good for developing communication and has a lot of the APIs needed for this purpose. There aren't a lot of software options available from this time period; this is the only one from 2013 that has this concept of microservices."
"They have to stop focusing on new development and stabilize the latest release. It is not stable."
"Third-party integration could be improved; it's very slow."
"The user interfaces for exception processing can be tweaked. I commonly find that we try to tweak and customize some of those components to more of what the industry standard is. The product is still trying to play catch-up a little bit in those areas."
"When I scan a document in Datacap that has a watermark or the document is a little distorted, the image output is poor. It either becomes completely black, or there is so much distortion that we cannot read the numbers or the addresses mentioned in the POD. When we scan a document, we expect the output to be at least 95 percent accurate."
"We have page requirements where some values must be copied on each page. For example, say I need to scan a bunch of documents, and the name will be a field on every page. We don't have a default functionality in Datacap to copy the field value on the first page to all the pages. That feature would make the documents easy to prepare."
"I would like to see the product have the ability to process more documents in parallel. Right now, it is a single queue. Therefore, if you want to really test the load and stress test it, having multiple instances and the ability to scale it up would be great."
"The IBM Datacap site actually is on the newer inside. They will give it as a plugin only."
"The technical support is horrible. They have downsized the support teams too much. They've outsourced some of them along with some of the development, and they're just stretched too thin."
"Kofax needs to improve the low-code or citizen developers."
"It would be nice if the tool has more connectors to different systems. It is an expensive solution."
"Lacks sufficient inbuilt features."
"The pricing for Kofax TotalAgility could be more attractive, particularly the cloud version of the solution which was offered to my company. This is its area for improvement."
"Table line item extraction is not possible through Quick Capture."
"TotalAgility needs to improve communication with ECMs or other file storage systems because TotalAgility does not have file storage. A good improvement would be to create file storage or integrate with other file storage tools that are currently available."
"Sometimes there isn't enough accuracy when it comes to extracts."
"The Transformation Designer of KTA can be made better."
IBM Datacap is ranked 8th in Intelligent Document Processing (IDP) with 26 reviews while Tungsten TotalAgility is ranked 4th in Intelligent Document Processing (IDP) with 22 reviews. IBM Datacap is rated 7.6, while Tungsten TotalAgility is rated 8.2. The top reviewer of IBM Datacap writes "The ability to connect this information with the appropriate database and recognize it irrespective of the format or source is an extremely valuable feature". On the other hand, the top reviewer of Tungsten TotalAgility writes "Great with recognition and provides a high level of confidence in terms of extraction capabilities". IBM Datacap is most compared with ABBYY Vantage, Microsoft Power Automate, HyperScience, OpenText Intelligent Capture and UiPath, whereas Tungsten TotalAgility is most compared with ABBYY Vantage, OpenText Intelligent Capture, UiPath Document Understanding, Hyland Brainware and Adobe Experience Manager (AEM) Forms. See our IBM Datacap vs. Tungsten TotalAgility report.
See our list of best Intelligent Document Processing (IDP) vendors.
We monitor all Intelligent Document Processing (IDP) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
