We performed a comparison between Amazon CloudWatch and New Relic based on real PeerSpot user reviews.
Find out in this report how the two Cloud Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The monitoring features are valuable."
"We use Amazon CloudWatch for logging."
"The detection is the most valuable feature."
"I have found the memory metrics and the CPU metrics valuable."
"Every time we get an alarm or have an incident, CloudWatch is always there. We use it not only for resources we've spun up in the cloud, but also for some of our on-premises resources."
"The solution offers very detailed metrics for their services."
"The solution effectively monitors golden signals like CPU, page requests, and queues."
"CloudWatch immediately hooks up and connects to the KPIs and all the metrics."
"The most valuable feature is the ability to receive in-depth information about applications. It can detect a lot of important information."
"Their technical support is pretty good and responsive. We have a real good relationship with them."
"New Relic's dashboard is nice, and it's reliable. It's also compatible with many services, especially Java and the Python ecosystem."
"We detect issues using dashboards that we built on New Relic."
"We were able to integrate with the messaging tool, Slack, which meant that we got notifications whenever something was not quite right."
"End-user Synthetics and monitoring are very good."
"The product's initial setup phase was very easy."
"You don't have to go through a list of 500 servers."
"It's not an advanced way of monitoring."
"The solution's auto-scaling could be improved."
"I do not know whether or not CloudWatch can be integrated with on-prem services."
"There could be further enhancements through CloudWatch's partnerships."
"The solution could benefit from a price decrease."
"I think something that can be improved are the alerts and alerting mechanism based on no rejects. We want to have it more flexible and that is one of the key things that is required."
"The drill-down aspect on the dashboard of the solution needs improvement. We get a very good high-level overview, but when we drill down, it becomes a little less clear. We have given this feedback to AWS as well and hope they will improve this in the future."
"The monitoring part and GUI are areas in Amazon CloudWatch that have shortcomings currently and can be considered for improvements in the future."
"We would like to receive more AWS-specific details from the New Relic Dashboard, like EC2 health."
"I would like an infrastructure network that provides real-time views, showing the issues."
"I would like to be able to invest less time in IT and ad hocs. We should be concentrating on other issues."
"I think that there have been some questionable product enhancements. Over a year ago, New Relic rolled out a new navigation that really disrupted our workflow."
"The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be."
"Documentation could be improved in New Relic APM, so users would have more clarity on configuring the dashboard. If New Relic gave better guidelines, users would find it easier to understand the metrics and features of New Relic APM. Another area for improvement is integration with Kubernetes. Currently, the process isn't user-friendly. It's challenging and lacks documentation for users to understand how to integrate New Relic APM with Kubernetes quickly. With multiple levels of Kubernetes dockers and other DBs on different clouds, it's tricky to gather all into New Relic APM on a single dashboard. What I'd like to see in the next version of New Relic APM is a single dashboard where you can easily view which applications fall under specific APMs. If there's a search feature where you can type in a keyword to find out if an APM is related to a particular application, that would be great."
"There were some settings we had issues with."
"The browser isn't exactly reliable."
Amazon CloudWatch is ranked 9th in Cloud Monitoring Software with 40 reviews while New Relic is ranked 3rd in Cloud Monitoring Software with 152 reviews. Amazon CloudWatch is rated 8.0, while New Relic is rated 8.6. The top reviewer of Amazon CloudWatch writes "Instantaneous response when monitoring logs and KPIs". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". Amazon CloudWatch is most compared with Zabbix, Datadog, Google Cloud's operations suite (formerly Stackdriver), Dynatrace and SolarWinds NPM, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus. See our Amazon CloudWatch vs. New Relic report.
See our list of best Cloud Monitoring Software vendors.
We monitor all Cloud Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
