We performed a comparison between Appian and IBM BPM based on real PeerSpot user reviews.
Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Technical support is quite responsive."
"Appian's most valuable feature is that we can create end-to-end process workflows with minimum turnaround."
"The technical support is excellent."
"Appian helps you do a lot of things. It's easy to configure and build an application platform, and it offers a lot of features that you find in an RPA solution. It's flexible so you can reuse it for a variety of use cases."
"Appian's most valuable features are the quick time it takes to develop for the market. It's easy and faster than other BPM solutions."
"Technical support is helpful."
"Form building capabilities and well thought out process modelling are key points to this product."
"Technical support has been amazing overall."
"There are a lot of things that you get out-of-the-box: Timers and so on, which took a lot of effort and code before."
"This is one of the best tools to support the business and the way we work, and the numerous processes we need to implement."
"Its dashboard is easy to use and very good. It allows us to customize."
"It is transparent to business users because it is mostly picture based modelling."
"IBM BPM's most valuable features are its speed in implementing and providing any changes."
"We are implementing the tool to triple our monthly transaction volume."
"The reach with Integration Adapters and support for adding custom Java code are valuable features."
"Some of the features that I like the most are team management and process performance. They are both very useful and very powerful with regard to the workflow."
"I would like to see more features for enterprises. They would also benefit from adding documentation and training on their site."
"It has it's own built-in UI components and doesn't provide much flexibility to customize or extend those components."
"Appian could include other applications that we could reuse for other customers, CRM for example."
"Authoring tool is slow to use resulted in limitations on how quickly solutions can be built."
"The solution could use some more tutorials to help brand new users figure out how to use the product effectively."
"Architecture of product and scalabiility issues."
"The product’s pricing could be improved from the developers' perspective."
"I would like to see more complete university tools. For example, with UiPath, I have had a good experience related to a free course in order to provide some users some different levels of knowledge. This extra training helps users not only use the solution but to develop further within the tool."
"Integration with web services, especially in the standard version of the product."
"Also, we would like to see integration with artificial intelligence, machine learning-type of technical capabilities. Right now, there are a lot Watson libraries out there. Building those integrations more, out-of-the-box, from IBM would be a good direction."
"I would say the scalability is very good but it's not perfect. It is much more scalable than it has been in the past but... it does require some work to keep it stable. So that is an area that should be improved."
"Performance in the development environment space. I know that they have been taking it off the desktop version and putting on the web, and it is not 100% yet."
"I have an interest around the robotic piece, and integrating that with the processes. I think that is certainly a good direction to be going."
"The setup was quite complex because the solution was cutting-edge at that time and IBM invested considerably in the implementation, likely at a loss to themselves."
"Importing and exporting between multiple environments is more difficult with other tools."
"The coaches and the user interface are the areas that can be improved a lot. It is good in terms of data processing, but the UI, scripting, and coaches are not very user-friendly and developer-friendly. Performance is always an issue. The scripting and the pattern that it uses are very tedious for new developers to understand, and it takes time to master it in depth. When comparing IBM BPM with IBM APN, a lot of things are provided out of the box in IBM APN. We don't have to write code or a Java connector to make a functionality work. It would be very helpful and time-saving for developers if IBM BPM is improved in this area to provide many functionalities or drag-and-drop options so that the developers don't have to write the code."
Appian is ranked 4th in Business Process Management (BPM) with 57 reviews while IBM BPM is ranked 5th in Business Process Management (BPM) with 105 reviews. Appian is rated 8.4, while IBM BPM is rated 7.8. The top reviewer of Appian writes "Low resource consumption, easy setup, and stable". On the other hand, the top reviewer of IBM BPM writes "Offers good case management and its integration with process design but there's a learning curve". Appian is most compared with Microsoft Power Apps, OutSystems, Camunda, ServiceNow and Bizagi, whereas IBM BPM is most compared with Camunda, Pega BPM, IBM Business Automation Workflow, Apache Airflow and AWS Step Functions. See our Appian vs. IBM BPM report.
See our list of best Business Process Management (BPM) vendors and best Process Automation vendors.
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